Broadband Dispatch & Customer Care Coordinator

Astound; Woodside (NY); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision, life and STD

Paid Time Off/Vacation

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking an entry-level team member in New York to support technician routes and customer communications. The role emphasizes effective use of Microsoft Office and G-Suite, with a focus on accurate pre-call and post-installation activities.

The ideal candidate has a high school diploma, strong communication skills, and a willingness to learn in a bustling telecommunications environment. Astound offers a comprehensive benefits package and competitive hourly pay.

Qualifications

• High school diploma or equivalent required.
• 0 years of experience indicated.
• Proficiency in Microsoft Office and G-Suite.
• Strong written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Job description

Astound is seeking an entry-level team member in New York to support technician routes and customer communications. The role emphasizes effective use of Microsoft Office and G-Suite, with a focus on accurate pre-call and post-installation activities.

The ideal candidate has a high school diploma, strong communication skills, and a willingness to learn in a bustling telecommunications environment. Astound offers a comprehensive benefits package and competitive hourly pay.