Broadband Dispatch Coordinator I

Astound; Port Townsend (WA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision, life and STD

Paid Time Off

Floating Holidays

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discounts

Job summary

Astound is seeking an entry-level support role to help coordinate field technician activities and ensure smooth service delivery. You will monitor technician routes, stay in touch with technicians, and perform pre-call and post-install surveys to verify service quality.

The position emphasizes clear communication, basic office software proficiency, and a commitment to excellent customer service. Astound offers a comprehensive benefits package and equal opportunity employment.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years.
• Proficiency in Microsoft Office and G-Suite.
• Effective written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Effective communication

Microsoft Office

G-Suite

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound is seeking an entry-level support role to help coordinate field technician activities and ensure smooth service delivery. You will monitor technician routes, stay in touch with technicians, and perform pre-call and post-install surveys to verify service quality.

The position emphasizes clear communication, basic office software proficiency, and a commitment to excellent customer service. Astound offers a comprehensive benefits package and equal opportunity employment.