Entry-Level Broadband Dispatch Specialist

Astound; Indianapolis (IN); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement program

Employee discount program

Job summary

Astound is a leading provider of internet, WiFi, mobile, and TV services, delivering reliable connectivity and digital experiences. We offer a comprehensive benefits package and a supportive work environment.

This role involves coordinating technician routes, communicating with field staff, and performing customer touchpoints to ensure high-quality service. The ideal candidate has a high school diploma, strong communication skills, and proficiency with Microsoft Office and G-Suite.

Qualifications

• High school diploma or equivalent.
• 0 years of experience.
• Proficiency in Microsoft Office and G-Suite.
• Strong written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Job description

Astound is a leading provider of internet, WiFi, mobile, and TV services, delivering reliable connectivity and digital experiences. We offer a comprehensive benefits package and a supportive work environment.

This role involves coordinating technician routes, communicating with field staff, and performing customer touchpoints to ensure high-quality service. The ideal candidate has a high school diploma, strong communication skills, and proficiency with Microsoft Office and G-Suite.