ITSM/ESM Decision-Maker for Expert Research

Prolific; San Antonio (TX); On-site; USD 137,760 - 275,520; Part time

Job summary

Prolific is seeking IT and Tech Leaders with director-level experience to join our Expert Network for ITSM/ESM research. Candidates will share insights and answer research questions, potentially earning up to $200 per hour. Successful participants will assist researchers with their expertise on IT operations and service management.

The ideal expert must have hands-on experience with platforms such as Jira Service Management or ServiceNow. Strong analytical and communication skills are essential for performing these tasks.

Qualifications

• Director-level or above experience in IT or Technology.
• Deep background in IT Service Management or related fields.
• Current or recent hands-on use of ITSM or ESM platforms.

Responsibilities

• Share insights on internal ticketing workflows and IT operations.
• Assess and respond to service management scenarios.
• Participate in structured surveys or interviews.

Skills

IT Service Management expertise

Analytical Thinking

Exceptional Communication Skills

Decision-Making

Tools

Jira Service Management

Freshservice

ServiceNow

Job description

Prolific is seeking IT and Tech Leaders with director-level experience to join our Expert Network for ITSM/ESM research. Candidates will share insights and answer research questions, potentially earning up to $200 per hour. Successful participants will assist researchers with their expertise on IT operations and service management.

The ideal expert must have hands-on experience with platforms such as Jira Service Management or ServiceNow. Strong analytical and communication skills are essential for performing these tasks.