ITSM/ESM Expert & Decision Maker for Research

Prolific; Jacksonville (FL); On-site; USD 137,760 - 275,520; Part time

Job summary

Prolific in Jacksonville, Florida, is seeking IT and Tech Leaders with director-level experience in IT, Technology, or IT Operations. As part of our Expert Network, you will provide your insights on service management practices and operations, contributing to valuable research.

Participants can earn up to $200 per hour for completing tasks that leverage your expertise in platforms like Jira and ServiceNow. Ideal candidates demonstrate strong analytical thinking and communication skills.

Qualifications

• Director-level experience in IT, Technology, or IT Operations.
• Deep background in IT Service Management or Enterprise Service Management.
• Current hands-on use of major ITSM/ESM platforms.

Responsibilities

• Share expertise on internal ticketing workflows and IT policy.
• Assess IT and service management scenarios based on real-world experience.
• Participate in structured surveys or interviews.

Skills

Hands-on ITSM/ESM experience

Decision-making experience

Analytical thinking

Exceptional written communication

Tools

Jira Service Management

Freshservice

ServiceNow

Excel/Google Sheets

Job description

Prolific in Jacksonville, Florida, is seeking IT and Tech Leaders with director-level experience in IT, Technology, or IT Operations. As part of our Expert Network, you will provide your insights on service management practices and operations, contributing to valuable research.

Participants can earn up to $200 per hour for completing tasks that leverage your expertise in platforms like Jira and ServiceNow. Ideal candidates demonstrate strong analytical thinking and communication skills.