ITSM/ESM Decision-Maker for Expert Research

Prolific; San Francisco (CA); On-site; USD 227,304 - 323,736; Full time

Job summary

Prolific is looking for IT and Tech Leaders with hands-on experience in ITSM or ESM platforms to join as subject-matter experts. Successful candidates will share their expertise and get paid up to $200 per hour for various research tasks. This includes answering research questions and providing feedback on service management practices.

The ideal candidate has director-level experience and familiarity with platforms like Jira, ServiceNow, and Freshservice.

Qualifications

• Director-level experience in IT or Technology.
• Recent hands-on use of ITSM or ESM platforms.
• Experience as a decision maker in IT platform selection.

Responsibilities

• Share expert perspective on IT ticketing workflows.
• Assess and respond to IT management scenarios.
• Participate in surveys and interviews for research.

Skills

ITSM/ESM platform experience

Analytical Thinking

Exceptional written communication

Tools

Jira Service Management

Freshservice

ServiceNow

Job description

Prolific is looking for IT and Tech Leaders with hands-on experience in ITSM or ESM platforms to join as subject-matter experts. Successful candidates will share their expertise and get paid up to $200 per hour for various research tasks. This includes answering research questions and providing feedback on service management practices.

The ideal candidate has director-level experience and familiarity with platforms like Jira, ServiceNow, and Freshservice.