ITSM/ESM Expert for Research — Director-Level, Remote

Prolific Academic Ltd; United States; A distancia; USD 165.000 - 276.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PayPal payments

Descripción de la vacante

Prolific is seeking IT and technology leaders with hands-on experience selecting and using ITSM/ESM platforms to join their Expert Network as subject matter experts. If successful, you’ll be invited to join Prolific as a participant and paid to share your expertise with researchers.

Expect to engage in paid tasks that can be one hour or shorter, with researchers paying up to $200 per hour. Flexible hours, and the option to work from home are highlighted as part of the opportunity.

Formación

• Director-level or higher IT/technology experience in IT operations or related function.
• Deep ITSM/ESM knowledge across platforms and processes.
• Hands-on ITSM/ESM tool experience: Jira Service Management, Freshservice, ServiceNow, Atomicwork or Moveworks.
• Experience as a decision maker for platform selection, implementation or management.
• Strong written communication and attention to detail in IT policy and service topics.
• PayPal account to receive payment.

Responsabilidades

• Share expert perspectives on internal ticketing workflows and IT operations.
• Assess IT/ESM scenarios such as incident escalation and ticket triage.
• Participate in structured surveys or interviews to inform research.
• Provide feedback on tools, workflows, and processes for ITSM/ESM.
• Contribute SME input to help research teams understand IT function usage.

Conocimientos

Director-level IT experience

ITSM/ESM domain knowledge

Decision-maker for ITSM/ESM platforms

Analytical thinking

Communication skills

IT leadership

Herramientas

Jira Service Management

Freshservice

ServiceNow

Atomicwork

Moveworks

Descripción del empleo

Prolific is seeking IT and technology leaders with hands-on experience selecting and using ITSM/ESM platforms to join their Expert Network as subject matter experts. If successful, you’ll be invited to join Prolific as a participant and paid to share your expertise with researchers.

Expect to engage in paid tasks that can be one hour or shorter, with researchers paying up to $200 per hour. Flexible hours, and the option to work from home are highlighted as part of the opportunity.