ITSM/ESM Decision-Maker for Expert Research

Prolific; Charlotte (NC); On-site; USD 206,640 - 275,520; Full time

Job summary

Prolific is looking for IT and Tech Leaders with director-level experience in IT or Technology to join their Expert Network. This role requires expertise in ITSM or ESM platforms, with payment reaching up to $200 per hour for tasks that typically last around one hour. Candidates must be prepared to share their real-world insight into IT operations and service management.

The ideal candidate will possess deep domain knowledge and exceptional communication skills, contributing to comprehensive research into IT practices and policies.

Qualifications

• Must have director-level or above experience in IT or Technology.
• Deep knowledge of IT Service Management or related functions.
• Current hands-on use of ITSM/ESM platforms is required.

Responsibilities

• Answer research questions related to IT and service management.
• Apply real-world experience to assess IT management scenarios.
• Participate in surveys or interviews to inform research practices.

Skills

Director-level experience in IT

Domain knowledge in IT Service Management

Hands-on ITSM/ESM platform experience

Decision-making in IT platform selection

Exceptional communication skills

Tools

Jira Service Management

Freshservice

ServiceNow

Excel/Google Sheets

Job description

Prolific is looking for IT and Tech Leaders with director-level experience in IT or Technology to join their Expert Network. This role requires expertise in ITSM or ESM platforms, with payment reaching up to $200 per hour for tasks that typically last around one hour. Candidates must be prepared to share their real-world insight into IT operations and service management.

The ideal candidate will possess deep domain knowledge and exceptional communication skills, contributing to comprehensive research into IT practices and policies.