ITSM/ESM Decision-Maker for Expert Research

Prolific; Dallas (TX); On-site; USD 227,304 - 323,736; Part time

Job summary

Prolific is looking for IT and Tech Leaders with director-level experience in IT, Technology, or IT Operations to join our Expert Network. Participants will complete research tasks and get paid up to $200 per hour for their expertise.

Ideal candidates have hands-on experience with ITSM or ESM platforms, great communication skills, and the ability to provide expert insights into service management practices.

This role involves answering research questions, reviewing scenarios related to IT operations, and participating in surveys.

Qualifications

• Director-level experience in IT, Technology, or related function.
• Deep knowledge of IT Service Management or IT Operations.
• Hands-on experience with ITSM or ESM platforms.

Responsibilities

• Answering research questions on IT service workflows.
• Assessing IT and service management scenarios.
• Participating in structured surveys or interviews.

Skills

ITSM/ESM Platforms experience

Analytical Thinking

Exceptional written communication skills

Tools

Jira Service Management

Freshservice

ServiceNow

Job description

Prolific is looking for IT and Tech Leaders with director-level experience in IT, Technology, or IT Operations to join our Expert Network. Participants will complete research tasks and get paid up to $200 per hour for their expertise.

Ideal candidates have hands-on experience with ITSM or ESM platforms, great communication skills, and the ability to provide expert insights into service management practices.

This role involves answering research questions, reviewing scenarios related to IT operations, and participating in surveys.