Senior ITSM/ESM Decision Maker for Expert Research

Prolific Academic Ltd; United States; Remote; USD 227.000 - 324.000; Vollzeit

Zusammenfassung

Prolific Academic Ltd seeks IT and tech leaders to join its Expert Network, offering paid research tasks testing ITSM/ESM platforms. You’ll complete a brief skill test if invited and may work from home, earning up to $200 per hour for one-hour tasks or shorter assignments.

Requirements include director-level IT experience, deep ITSM/ESM knowledge, and hands-on use of platforms like Jira Service Management, Freshservice, or ServiceNow. PayPal is used for payments.

Qualifikationen

• Director-level IT leadership experience with IT operations or Enterprise Service Management
• Hands-on use of ITSM/ESM platforms such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
• Experience as a decision maker for ITSM/ESM platform selection, implementation, or management
• Excellent written communication skills and attention to detail in IT policy and service management topics
• PayPal account to receive payment from clients

Aufgaben

• Share expert perspectives on internal ticketing workflows and IT service operations
• Assess IT and service management scenarios, including incident escalation and ticket triage
• Participate in structured surveys or interviews to inform research on ITSM/ESM practices
• Provide product and process feedback related to ITSM/ESM tools and workflows
• Contribute subject‑matter input to help research teams understand IT usage of service management platforms

Kenntnisse

Director-level IT leadership

ITSM/ESM experience

Decision-making

Analytical thinking

Communication

Hands-on IT platform usage

Tools

Jira Service Management

Freshservice

ServiceNow

Atomicwork

Moveworks

Workday

SAP SuccessFactors

Jobbeschreibung

Prolific Academic Ltd seeks IT and tech leaders to join its Expert Network, offering paid research tasks testing ITSM/ESM platforms. You’ll complete a brief skill test if invited and may work from home, earning up to $200 per hour for one-hour tasks or shorter assignments.

Requirements include director-level IT experience, deep ITSM/ESM knowledge, and hands-on use of platforms like Jira Service Management, Freshservice, or ServiceNow. PayPal is used for payments.