Remote ITSM/ESM Leader: Expert IT Decision-Maker Network

Prolific Academic Ltd; United States; Remote; USD 227.000 - 324.000; Vollzeit

Zusammenfassung

Prolific Academic Ltd. seeks IT and Tech Leaders with hands-on ITSM/ESM platform experience to join our Expert Network as subject matter experts. You’ll complete a brief test to assess fit and, if successful, join Prolific as a paid participant for research tasks.

Researchers hiring for ITSM/ESM expertise tend to pay up to $200 per hour. You may complete one-hour tasks or shorter ones, with flexible hours and the option to work from home.

Qualifikationen

• Professional Experience: Director-level or above in IT, Technology, IT Operations, or related function.
• Domain Knowledge: deep background in ITSM/ESM areas such as IT Service Management or Enterprise Service Management.
• ITSM/ESM Experience: hands-on use of ITSM/ESM platforms like Jira Service Management, Freshservice, ServiceNow, Atomicwork, Moveworks.
• Decision-Making: experience as a decision maker or key stakeholder for platform selection/implementation/ management.
• Analytical Thinking: ability to analyze complex IT service workflows and ticketing to answer research questions with nuance.
• Communication: excellent written communication and attention to IT policy, compliance, or service management topics.
• PayPal account to receive payment from clients.

Aufgaben

• Answering Research Questions: share expert perspective on IT policy, workflows, and operations.
• Scenario Review: assess IT/ESM scenarios like incident escalation, ticket triage, onboarding requests, and internal helpdesk workflows.
• Surveys & Interviews: participate in structured surveys or interviews to inform research.
• Product & Process Feedback: provide feedback on tools, workflows, and processes related to ITSM/ESM platforms.
• Framework Input: contribute expertise to help researchers understand IT functions use of service management platforms.

Kenntnisse

Director-level experience

ITSM/ESM domain

Decision making

Analytical thinking

Communication

PayPal account

Tools

Jira Service Management

Freshservice

ServiceNow

Atomicwork

Moveworks

Jobbeschreibung

Prolific Academic Ltd. seeks IT and Tech Leaders with hands-on ITSM/ESM platform experience to join our Expert Network as subject matter experts. You’ll complete a brief test to assess fit and, if successful, join Prolific as a paid participant for research tasks.

Researchers hiring for ITSM/ESM expertise tend to pay up to $200 per hour. You may complete one-hour tasks or shorter ones, with flexible hours and the option to work from home.