Senior ITSM/ESM Research Expert

Prolific; Las Vegas (NV); Remote; USD 137,760 - 275,520; Part time

Job summary

Prolific is seeking IT and Tech Leaders to join our Expert Network as subject-matter experts. Ideal candidates will have director-level experience in IT, operational knowledge of ITSM or ESM platforms, and the ability to provide expert insights on various IT challenges.

Those selected will be paid to complete research tasks and share their expertise, with earnings of up to $200 per hour for insightful contributions.

Qualifications

• Professional experience at a director level in IT or a related function.
• Hands-on experience with ITSM or ESM platforms.
• Strong decision-making skills and expertise in IT operations.

Responsibilities

• Answer research questions related to IT service workflows and ticketing.
• Participate in surveys or interviews to inform research practices.
• Review scenarios based on real-world IT management experience.

Skills

IT Service Management

Decision Making

Analytical Thinking

Exceptional Communication

Education

Director-level or above experience in IT or related fields

Tools

Jira Service Management

Freshservice

ServiceNow

Job description

Prolific is seeking IT and Tech Leaders to join our Expert Network as subject-matter experts. Ideal candidates will have director-level experience in IT, operational knowledge of ITSM or ESM platforms, and the ability to provide expert insights on various IT challenges.

Those selected will be paid to complete research tasks and share their expertise, with earnings of up to $200 per hour for insightful contributions.