Italian-Speaking Remote Tech Support Pro

Employers from Greece

United States

A distancia

USD 47.000 - 71.000

Jornada completa

Hace 2 días

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Ventajas ofrecidas por este puesto de trabajo

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

2 Extra Salaries Per Year

Descripción de la vacante

Patrique Mercier Recruitment FR is pleased to announce an opening for an Italian Speaking Remote Support Specialist. This role is designed for dedicated individuals who are passionate about providing exceptional customer service and technical support.

As a remote support specialist, you will assist Italian-speaking clients with their inquiries and technical issues, ensuring a seamless support experience. You will diagnose and resolve issues, guide users, document cases, and collaborate with

Formación

Fluency in Italian and English, with strong verbal and written communication skills.
Experience in customer support or technical support is preferred.
Excellent problem-solving skills and ability to troubleshoot effectively.
Strong customer service orientation and interpersonal skills.

Responsabilidades

Provide high-quality support to Italian-speaking customers via remote channels (phone, email, chat).
Diagnose and resolve technical issues related to software, hardware, and applications.
Assist customers with product functionalities and tailored solutions.
Document support cases thoroughly in the system with accurate records.
Collaborate with technical teams to address complex problems.
Follow up with clients to ensure issue resolution and satisfaction.
Stay updated on industry trends and company products.