Italian-Speaking IT Helpdesk Specialist

Employers from Greece; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Job summary

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Helpdesk Support Agent to join a dynamic team focused on delivering excellent client support. You will assist Italian-speaking customers by phone, email, and chat, troubleshoot diverse technical issues, and document all interactions in the ticketing system.

You will educate clients on product features, collaborate with IT to escalate when necessary, and stay current with product updates to ensure top-quality assistance.

Qualifications

• Fluency in Italian and English, both written and spoken.
• Previous experience in a helpdesk or customer support role is desirable.
• Strong analytical and problem-solving skills to address client issues.
• Excellent communication and customer-focused approach.

Responsibilities

• Assist Italian-speaking customers via phone, email, and chat.
• Troubleshoot technical issues related to software, hardware, and systems.
• Document all support requests and resolutions in the ticketing system.
• Educate clients on product features, functionalities, and best practices.
• Collaborate with IT support to escalate complex issues as needed.
• Monitor ticket status and follow up for satisfactory resolutions.
• Stay updated on product changes to provide informed assistance.

Skills

Italian language

English language

Customer support

Problem solving

Communication

Independent work

Tools

Helpdesk software

Ticketing systems

Job description

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Helpdesk Support Agent to join a dynamic team focused on delivering excellent client support. You will assist Italian-speaking customers by phone, email, and chat, troubleshoot diverse technical issues, and document all interactions in the ticketing system.

You will educate clients on product features, collaborate with IT to escalate when necessary, and stay current with product updates to ensure top-quality assistance.