Italian Speaking Remote Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 47,000 - 71,000; Full time

Benefits offered by this job

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

2 Extra Salaries Per Year

Job summary

Patrique Mercier Recruitment FR is pleased to announce an opening for an Italian Speaking Remote Support Specialist. This role is designed for dedicated individuals who are passionate about providing exceptional customer service and technical support.

As a remote support specialist, you will assist Italian-speaking clients with their inquiries and technical issues, ensuring a seamless support experience. You will diagnose and resolve issues, guide users, document cases, and collaborate with

Qualifications

• Fluency in Italian and English, with strong verbal and written communication skills.
• Experience in customer support or technical support is preferred.
• Excellent problem-solving skills and ability to troubleshoot effectively.
• Strong customer service orientation and interpersonal skills.

Responsibilities

• Provide high-quality support to Italian-speaking customers via remote channels (phone, email, chat).
• Diagnose and resolve technical issues related to software, hardware, and applications.
• Assist customers with product functionalities and tailored solutions.
• Document support cases thoroughly in the system with accurate records.
• Collaborate with technical teams to address complex problems.
• Follow up with clients to ensure issue resolution and satisfaction.
• Stay updated on industry trends and company products.

Skills

Fluency in Italian

Fluency in English

Customer service

Technical troubleshooting

Remote support tools

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to announce an opening for an Italian Speaking Remote Support Specialist. This role is designed for dedicated individuals who are passionate about providing exceptional customer service and technical support. As a remote support specialist, you will assist Italian-speaking clients with their inquiries and technical issues, ensuring a seamless support experience.

Responsibilities

• Provide high-quality support to Italian-speaking customers via remote channels, including phone, email, and chat.
• Diagnose and resolve various technical issues related to software, hardware, and applications.
• Assist customers with product functionalities and offer solutions tailored to their needs.
• Document support cases thoroughly and accurately in the system, maintaining comprehensive records.
• Collaborate with technical teams to elevate and address complex problems effectively.
• Follow up with clients to ensure their issues are fully resolved and to gauge satisfaction with the service provided.
• Stay updated on industry trends and company products to enhance knowledge and provide informed support.

Requirements

• Fluency in Italian and English, with strong verbal and written communication skills.
• Previous experience in customer support or a technical support role is preferred.
• Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
• Strong customer service orientation and interpersonal skills.
• Familiarity with remote support tools and CRM systems is a plus.
• Ability to work independently and manage multiple tasks in a remote working environment.
• Passion for technology and continuous professional development in the tech field.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...