Remote Italian Email Support Specialist

Employers from Greece; United States; Remote; USD 36,000 - 58,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

And Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Job summary

Patrique Mercier Recruitment FR is seeking an Italian-speaking Email Support Specialist to deliver excellent email-based assistance to Italian-speaking clients. You will respond to inquiries, resolve issues, and document interactions in the CRM with professionalism.

The role emphasizes clear written communication, problem-solving skills, and the ability to work independently in a remote environment while staying updated on product information and company policies.

Qualifications

• Fluency in Italian and English, both written and spoken.
• Experience in email support or customer service highly desirable.
• Excellent written communication and professionalism.
• Strong problem-solving and efficient handling of inquiries.
• Ability to work remotely and manage time independently.
• Familiarity with CRM software and email management tools.
• Passion for delivering excellent customer service and rapport with clients.

Responsibilities

• Respond promptly to customer inquiries via email in Italian, providing clear and accurate information regarding products and services.
• Assist customers with order-related questions, account issues, and general support needs.
• Troubleshoot issues and provide appropriate solutions or escalate as needed to ensure customer satisfaction.
• Document all email interactions in the CRM system for effective tracking and future reference.
• Collaborate with team members to enhance service quality and continuity.
• Identify trends in customer inquiries and suggest improvements to support processes.
• Stay informed about the latest product updates and company policies to deliver accurate information to clients.

Skills

Italian fluency

English fluency

Email support experience

Written communication

Problem-solving

Remote work independence

CRM familiarity

Customer service mindset

Tools

CRM software

Job description

Patrique Mercier Recruitment FR is seeking an Italian-speaking Email Support Specialist to deliver excellent email-based assistance to Italian-speaking clients. You will respond to inquiries, resolve issues, and document interactions in the CRM with professionalism.

The role emphasizes clear written communication, problem-solving skills, and the ability to work independently in a remote environment while staying updated on product information and company policies.