Italian-Speaking IT Service Desk Specialist

Employers from Greece; United States; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking Service Desk Analyst. This role will be pivotal in delivering high-quality support to our Italian-speaking clients, ensuring their technical issues are handled efficiently and effectively.

As a Service Desk Analyst, you will leverage your technical skills and communication abilities to enhance customer satisfaction and provide outstanding service across phone, email and chat channels.

Qualifications

• Fluency in Italian and English.
• Experience in a service desk or IT support role.
• Strong analytical and troubleshooting skills.
• Customer-centric approach with good communication.

Responsibilities

• Serve as main contact for Italian-speaking clients via phone, email, and chat.
• Troubleshoot and resolve technical problems related to software, hardware, and IT services.
• Document support requests and resolutions in the service desk ticketing system.
• Guide clients in using products and resolving issues.
• Collaborate with internal IT teams to escalate complex issues.
• Proactively follow up with clients to confirm satisfaction and resolution.
• Stay updated with product information and industry trends.

Skills

Italian language

English language

Service desk software

Job description

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking Service Desk Analyst. This role will be pivotal in delivering high-quality support to our Italian-speaking clients, ensuring their technical issues are handled efficiently and effectively.

As a Service Desk Analyst, you will leverage your technical skills and communication abilities to enhance customer satisfaction and provide outstanding service across phone, email and chat channels.