IT Technician – Tier 1

Jobtailor; Stafford (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

Jobtailor in Stafford, VA is seeking a hands-on IT Support specialist to deliver Tier-1 end-user hardware support, manage device deployment, and ensure smooth workstation operations on-site.

The role emphasizes customer service, ticketing, and basic device management with Apple devices and Microsoft Intune, requiring 6 months of experience and a high school diploma. This position is on-site at our Stafford facility with potential for growth.

Qualifications

• High school diploma or equivalent.
• 6 months of hands-on computer and peripheral support.
• Basic hardware knowledge and troubleshooting.
• Strong customer service, communication, and documentation skills.
• Experience with Apple devices and Apple Business Manager.
• Familiar with Microsoft Intune for device management.
• On-site or desktop support experience.

Responsibilities

• Provide hands-on, first-level support for end-user hardware and IT needs.
• Set up, deploy, refresh, and relocate desktops, laptops, monitors, docking stations, and peripherals.
• Troubleshoot common hardware issues (power, display, connectivity).
• Manage walk-up requests, log and resolve tickets, escalating complex issues.
• Contribute to device lifecycle management by staging, imaging, and decommissioning equipment.

Skills

Tier-1 IT Support

Hardware Troubleshooting

Customer Service Skills

Ticketing Systems

Apple Business Manager

Microsoft Intune

Education

High school diploma or equivalent

Tools

Microsoft Intune

Ticketing Systems

Job description

Responsibilities

• Provide hands‑on, first‑level support focused on end‑user hardware and physical IT needs.
• Set up, deploy, refresh, and relocate desktops, laptops, monitors, docking stations, and peripherals.
• Troubleshoot common hardware issues such as power failures, display problems, and connectivity concerns.
• Manage walk‑up requests and scheduled tasks, accurately log and resolve tickets, and elevate more complex issues when necessary.
• Contribute to device lifecycle management by preparing, staging, imaging, and decommissioning equipment in alignment with IT procedures.

Requirements

• High school diploma or equivalent.
• 6 months prior experience providing hands‑on support for computers and peripherals.
• Basic knowledge of computer hardware and troubleshooting.
• Strong customer service, communication, and documentation skills.
• Ability to follow procedures and elevate issues appropriately.
• Able to lift and set up IT equipment.
• Tier‑1 IT support or service desk experience.
• Familiar with ticketing systems.
• Experience supporting workstations, printers, and mobile devices.
• On‑site or desktop support experience.
• Experience with Apple devices and Apple Business Manager.
• Familiar with Microsoft Intune for device management.

Core Competencies

Demonstrates expertise in providing Tier‑1 IT support, including troubleshooting hardware issues and managing device lifecycle processes. Proficient in customer service and communication, ensuring effective resolution of end‑user IT needs.

Highest‑signal resume keywords

• Tier‑1 IT Support
• Hardware Troubleshooting
• Customer Service Skills
• Ticketing Systems Experience
• Apple Business Manager

ATS Optimization Keywords

Hard Skills

• Computer Hardware Knowledge
• Troubleshooting
• Device Lifecycle Management
• Desktop Support
• Mobile Device Support

Soft Skills

• Communication Skills
• Documentation Skills
• Ability to Follow Procedures

Industry Keywords

• End‑User Support
• On‑Site Support
• Apple Devices
• Peripherals
• Workstations

Tools & Technologies

• Microsoft Intune
• Ticketing Systems