Systems Support Technician I

Jobtailor; California (MO); On-site; USD 42,000 - 68,000; Full time

Job summary

Jobtailor is seeking an IT Support Technician to install Windows OS, configure IP telephony, manage iOS devices, and maintain IT documentation. You will handle incidents, ticketing, and vendor coordination, with weekend or night coverage as required.

The role requires an Associate Degree in Computer Science or equivalent, strong hardware experience, and familiarity with AD/Office 365, VPNs, and networking basics. Join a hands-on team and contribute to reliable tech operations.

Qualifications

• Associate degree in computer science or combination of certification and 2+ years related experience.
• Extensive experience with PC hardware setup and installation.
• Extensive knowledge of Microsoft Windows operating system
• Familiarity with Microsoft PowerShell
• Experience configuring, managing and troubleshooting Apple iOS devices.
• Familiarity with Active Directory and Office365 user and permissions management
• Understanding of Virtual Private Networks
• Familiarity with basic networking concepts (TCP/IP switching and routing, DHCP, DNS, SNMP)
• Strong problem-solving skills and attention to detail
• Excellent customer service, written and verbal communication skills.
• Self-directed and highly motivated

Responsibilities

• Installation of Windows Operating Systems, including PC imaging and deployment
• Configure and deploy IP telephony and unified communications software and devices (Microsoft Teams)
• Update and maintain inventory and I.T. documentation.
• Perform technical environment reviews.
• Configure, support, and troubleshoot Apple iOS mobile devices.
• Create tickets using ticketing procedures and follow escalation procedures.
• Incident validation - alarm verification and elevate as necessary
• Open and manage cases with 3rd party vendors (Dell, Lenovo, Microsoft, etc.)
• Ticket follow up and quality assurance.
• Night and weekend support coverage and project work as necessary
• Escalate tasks to senior support team members.
• Other tasks as required

Skills

Windows OS Installation

Apple iOS Device Management

Microsoft PowerShell Familiarity

Networking Concepts (TCP/IP, DHCP, DNS

Customer Service Skills

Incident Validation

Ticketing Procedures

Active Directory Management

Office365 User Management

Technical Environment Reviews

Education

Associate Degree in Computer Science

Tools

Microsoft Teams

Dell

Lenovo

Microsoft

Job description

• Installation of Windows Operating Systems, including PC imaging and deployment
• Configure and deploy IP telephony and unified communications software and devices (Microsoft Teams)
• Update and maintain inventory and I.T. documentation.
• Perform technical environment reviews.
• Configure, support, and troubleshoot Apple iOS mobile devices.
• Create tickets using ticketing procedures and follow escalation procedures.
• Incident validation - alarm verification (i.e., log into devices once an alarm is received to ensure it’s not a false positive, and elevate as necessary)
• Open and manage cases with 3rd party vendors (Dell, Lenovo, Microsoft, etc.)
• Ticket follow up and quality assurance.
• Night and weekend support coverage and project work as necessary
• Escalate tasks to senior support team members.
• Other tasks as required

Requirements

• Associate degree in computer science or combination of certification and 2+ years related experience.
• Extensive experience with PC hardware set up and installation.
• Extensive knowledge of Microsoft Windows operating system
• Familiarity with Microsoft PowerShell
• Experience configuring, managing and troubleshooting Apple iOS devices.
• Familiarity with Active Directory and Office365 user and permissions management
• Understanding of Virtual Private Networks
• Familiarity with basic networking concepts (TCP/IP switching and routing, DHCP, DNS, SNMP)
• Strong problem-solving skills and attention to detail
• Excellent customer service, written and verbal communication skills.
• Self-directed and highly motivated

Core Competencies

Demonstrates expertise in Windows Operating System installation, configuration, and troubleshooting, along with strong skills in managing Apple iOS devices and networking concepts. Proven ability to provide excellent customer service and maintain IT documentation while effectively managing incidents and vendor relationships.

Highest-signal resume keywords

• Windows Operating System Installation
• Apple iOS Device Management
• Microsoft PowerShell Familiarity
• Networking Concepts (TCP/IP, DHCP, DNS)
• Customer Service Skills

ATS Optimization Keywords

Hard Skills

• PC Hardware Setup
• Incident Validation
• Ticketing Procedures
• Virtual Private Networks
• Active Directory Management
• Office365 User Management
• Technical Environment Reviews
• IP Telephony ConfigurationUnified Communications Software
• Quality Assurance

Soft Skills

• Problem-Solving Skills
• Attention to Detail
• Written Communication Skills
• Verbal Communication Skills
• Self-Directed

Certifications & Qualifications

• Associate Degree in Computer Science

Industry Keywords

• IT Documentation
• Ticket Management
• Alarm Verification
• Escalation Procedures
• 3rd Party Vendor Management

Tools & Technologies

• Microsoft Teams
• Dell
• Lenovo
• Microsoft