IT Technician

Jobtailor; Maryland; On-site; USD 42,000 - 68,000; Full time

Job summary

Jobtailor is seeking an entry-level IT Support specialist to provide Tier 1 and 2 support, manage user accounts, and respond to helpdesk incidents across email, phone, and on-site channels. You will install workstation hardware/software, support remote users, and help enforce IT security procedures.

The role requires up to 3 years of experience, familiarity with the Microsoft tech stack (Windows, AD, O365, Intune), and the ability to obtain a Public Trust clearance.

Qualifications

• 0 - 3 years of IT Support.
• Understanding of User administration (RBAC).
• Excellent communication and customer support skills.
• Computer break/fix/upgrade.
• Windows 11.
• Ability to diagnose and resolve basic IT technical issues.
• Experience with Microsoft Technology Stack (Windows, AD, O365, Intune).
• Identifies, researches, and resolves technical problems.
• Help Desk Support software experience.
• Inventory control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Candidates must be able to obtain and maintain a Public Trust clearance.
• Candidates must have lived in the United States 3 out of the past 5 years.

Responsibilities

• Provide Tier 1 and 2 IT support.
• User account management.
• Monitor and respond to helpdesk incidents across multiple channels.
• Triage and troubleshoot issues; perform basic deployments.
• Set up workstation hardware and software for end-users.
• Provide remote end-user support.
• Operate assigned IT systems.
• Create knowledge base articles.
• End user support.
• Support of facility physical security systems.
• Enforce IT and security policies.

Skills

Excellent communication

Customer support

Remote support

RBAC understanding

Ability to diagnose and resolve issues

Windows 11 knowledge

Troubleshooting

Tools

Help Desk Software

Microsoft Technology Stack (Windows, AD, O365, Intune)

Inventory control software

Job description

• Provide Tier 1 and 2 support


• User account management


• Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)


• Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments


• Set up and install workstation hardware, and software for end-users


• Provide remote end-users support to employees


• Operation of assigned IT systems


• Create knowledge base articles


• End user support


• Support of facility physical security systems


• Enforce IT and security procedures and policy


• Network support experience


• Support of IT security


• Other duties as assigned

Requirements

• 0 - 3 years of IT Support.


• Understanding of User administration (i.e., RBAC)


• Excellent communication and customer support skills


• Computer break/fix/upgrade


• Windows 11


• Ability to diagnose and resolve basic IT technical issues


• Experience with Microsoft Technology Stack (Windows, AD, O365, Intune)


• Identifies, researches, and resolves technical problems


• Help Desk Support software experience


• Inventory control


• Good understanding of computer systems, mobile devices, and other tech products


• Candidates must be able to obtain and maintain a Public Trust clearance.


• Candidates must have lived in the United States 3 out of the past 5 years.

Core Competencies

Demonstrates proficiency in providing Tier 1 and 2 IT support, including user account management, troubleshooting, and remote assistance. Familiar with Microsoft Technology Stack and capable of enforcing IT security policies while maintaining excellent customer support.

Highest-signal resume keywords

• Tier 1 And 2 Support


• User Administration (RBAC)


• Microsoft Technology Stack (Windows, AD, O365, Intune)


• Help Desk Support Software Experience


• Public Trust Clearance

ATS Optimization Keywords

Hard Skills

• Troubleshooting


• Computer Break/Fix/Upgrade


• Windows 11


• Inventory Control


• System Upgrades


• Workstation Hardware Installation


• Basic Deployments


• End User Support


• Technical Problem Resolution


• Knowledge Base Article Creation

Soft Skills

• Excellent Communication Skills


• Customer Support Skills

Certifications & Qualifications

• Public Trust Clearance

Industry Keywords

• IT Support


• User Account Management


• Helpdesk Incidents


• Remote Support


• IT Security Procedures

Tools & Technologies

• Help Desk Support Software


• IT Security Systems


• Physical Security Systems