IT Support Technician

Jobtailor; McPherson (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor is seeking an experienced IT Field Support specialist to provide hands-on end-user IT assistance across multiple sites, with a focus on the shop floor. You will install and configure devices, support Windows and macOS, manage asset records in CMDB, and collaborate on production IT projects.

You will coordinate with IT teams, monitor systems, and assist with rollout support and knowledge transfer. Strong English communication and local language skills are required.

Qualifications

• 3–5 years in IT field support or end-user computing.
• Hands-on experience with Windows/macOS device support and configuration.
• Working knowledge of Active Directory, Microsoft 365, and remote support tools.
• Familiarity with ITSM/ticketing platforms (ServiceNow or equivalent).
• Business-level English; local language required.

Responsibilities

• Provide hands-on IT support for end-user devices, peripherals, and workplace equipment across assigned sites.
• Execute shop floor IT tasks: device installations, replacements, connectivity checks, and remediation on the production floor.
• Collaborate with Shopfloor IT team on manufacturing and supply chain IT projects and requirements analysis.
• Develop and expand monitoring solutions in the shopfloor environment; optimize support processes.
• Manage external suppliers from an IT perspective, especially remote maintenance for production systems.
• Resolve escalated incidents that require on-site presence, including handover and end-user training.
• Support device lifecycle activities: new device setup, asset tagging, decommissioning, collection.
• Maintain accurate asset records for on-site equipment (update CMDB).
• Coordinate with IT Foundation for on-site infrastructure activities (network/security patches, troubleshooting).
• Support IT projects with local presence for rollout support and knowledge transfer.
• Escalate complex issues to expert teams and external providers.
• Adhere to change management and documentation standards for all field activities.

Skills

IT Field Support

Windows/macOS

Active Directory

Microsoft 365

ITSM/Ticketing

Tools

ServiceNow

CMDB

Job description

• Provide hands-on IT support for end-user devices, peripherals, and workplace equipment across assigned sites
• Execute shop floor IT tasks: device installations, replacements, connectivity checks, and remediation activities on the production floor
• Collaboration with Shopfloor IT team on manufacturing and supply chain projects (e.g., machine procurement or machine relocations) incl. IT requirements analysis
• Active participation in optimizing support processes as well as developing and expanding monitoring solutions in the shopfloor environment.
• Managing external suppliers from an IT perspective, specifically regarding remote maintenance solutions for production systems
• Resolve escalated incidents that require physical presence incl. structured handover, execution, and feedback to customer on resolution (incl. training and guidance to end users on systems and tools)
• Support device lifecycle activities: new device setup, asset tagging, decommission, and collection
• Maintain accurate asset records for all on-site equipment (update CMDB)
• Coordinate with IT Foundation and execute on-site infrastructure activities (e.g., network patching, security patching, infrastructure troubleshooting)
• Support IT projects with local presence for rollout support and site-specific knowledge transfer
• Escalate complex issues to expert teams, external providers
• Adhere to change management and documentation standards for all field activities

Requirements

• 3-5 years in IT field support or end-user computing
• Hands-on experience with Windows/macOS device support and configuration
• Working knowledge of Active Directory, Microsoft 365, and remote support tools
• Familiarity with ITSM/ticketing platforms (ServiceNow or equivalent)
• Business-level English; local language required

Core Competencies

Demonstrates hands-on IT support capabilities for end-user devices and peripherals, with expertise in Windows and macOS configurations. Proficient in managing IT projects and collaborating with teams to optimize support processes and maintain accurate asset records.

Highest-signal resume keywords

• IT Field Support
• Windows/macOS Device Support
• Active Directory
• Microsoft 365
• ITSM/Ticketing Platforms

ATS Optimization Keywords

Hard Skills

• Device Installation
• Connectivity Checks
• Asset Tagging
• Infrastructure Troubleshooting
• Remote Support Tools

Soft Skills

• Collaboration
• Problem-Solving
• Customer Training

Industry Keywords

• End-User Computing
• Change Management
• Support Processes
• Manufacturing IT

Tools & Technologies

• ServiceNow
• CMDB