Information Systems Assistant

Jobtailor; Anaheim (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Anaheim, CA is seeking an IT Service Desk Technician to respond to technical issues across workstations, printers, mobile devices, and network services. You will log and maintain tickets, monitor networks, and support ERP and Windows server environments, contributing to uptime and reliability.

You will also set up new users, deliver end-user training, assist with technology rollouts, and help document setup guides while maintaining accurate IT inventory.

Qualifications

• 1-3 years of comparable job responsibilities.
• 4 Year Degree Preferred.
• Advanced knowledge of Windows, iOS, Android, and Microsoft Office.
• Experience with Microsoft Intune, SharePoint, and Azure.

Responsibilities

• Respond to Technical Support Service Desk issues related to employee workstations, printers, networking, mobile devices, etc.
• Log and maintain Technical Support Service Desk tickets using the company help desk platform.
• Proactively monitor and maintain networks across all company locations.
• Maintain user workstations for maximum reliability and uptime.
• Monitor and maintain the company ERP system to ensure maximum uptime for all users.
• Support and maintain the company's Windows server environment.
• Assist with monitoring, maintenance, and configuration of the company VoIP phone system.
• Set up new users on all necessary IT-related tools.
• Provide end-user training, including new user orientation and support for technology rollouts.
• Support special projects to ensure proper installation and configuration in a timely manner.
• Ensure all company IT inventory is up to date with current software/hardware versions and assist with upgrades.
• Maintain inventory lists of all IT-related assets across company locations.
• Develop and distribute "how-to" setup guides to help employees resolve common technical issues.

Skills

Windows Server

Intune experience

VoIP support

Active Directory administration

Networking basics

End-user training

Education

4 Year Degree Preferred

Tools

Microsoft Intune

SharePoint

Azure

VoIP Systems

Active Directory

Job description

• Respond to Technical Support Service Desk issues related to employee workstations, printers, networking, mobile devices, etc.
• Log and maintain Technical Support Service Desk tickets using the company help desk platform.
• Proactively monitor and maintain networks across all company locations.
• Maintain user workstations for maximum reliability and uptime.
• Monitor and maintain the company ERP system to ensure maximum uptime for all users.
• Support and maintain the company's Windows server environment.
• Assist with monitoring, maintenance, and configuration of the company VoIP phone system.
• Set up new users on all necessary IT-related tools.
• Provide end-user training, including new user orientation and support for technology rollouts.
• Support special projects to ensure proper installation and configuration in a timely manner.
• Ensure all company IT inventory is up to date with current software/hardware versions and assist with upgrades.
• Maintain inventory lists of all IT-related assets across company locations.
• Develop and distribute "how-to" setup guides to help employees resolve common technical issues.

Requirements

• 1-3 years of comparable job responsibilities
• 4 Year Degree Preferred
• Advanced knowledge of Windows, iOS, Android, and Microsoft Office
• Experience with Microsoft Intune, SharePoint, and Azure
• Familiarity with Active Directory and user account administration
• Basic networking knowledge (IP addressing, DNS, DHCP, VPN)
• Ability to prioritize and manage multiple support tickets effectively
• Experience supporting VoIP phone systems
• Skilled in communicating technical support processes to end-users in clear, understandable terms
• Team player willing to assist all employees, and resolve needs effectively and efficiently
• Strong troubleshooting skills to ensure proper resolution to any issues.

Core Competencies

Demonstrates expertise in Technical Support, including troubleshooting and maintaining Windows server environments, user account administration, and VoIP systems. Proficient in managing IT inventory and providing end-user training to enhance technology adoption and support.

Highest-signal resume keywords

• Windows Server Support
• Microsoft Intune Experience
• VoIP Phone System Support
• Active Directory Administration
• Basic Networking Knowledge

ATS Optimization Keywords

Hard Skills

• Technical Support
• Troubleshooting
• User Account Administration
• Network Monitoring
• ERP System Maintenance
• Windows OS
• IOS
• Android
• Microsoft Office
• Inventory Management

Soft Skills

• Effective Communication
• Team Player
• Problem-Solving
• Time Management
• User Training

Industry Keywords

• Technical Support Service Desk
• IT Inventory
• User Workstation Maintenance
• Network Configuration
• Technology Rollouts

Tools & Technologies

• Help Desk Platform
• Microsoft Intune
• SharePoint
• Azure
• VoIP Systems