Field Technician

Jobtailor

Raleigh (NC)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Job summary

Jobtailor in Raleigh, NC is seeking a dedicated IT Support Technician to provide Level 1-2 help desk support, troubleshoot hardware and software, and ensure reliable network connectivity for clinics and staff.

You will document requests, assist with onboarding, deploy hardware, and coordinate with vendors while maintaining inventory and contributing to IT strategy during company growth.

Qualifications

2+ years of service desk or related experience.
General knowledge of Microsoft, Chrome, and Mac operating systems.
Demonstrated PC skills, including Microsoft Office and Google Suite.
Professional experience in a fast-paced environment.
Basic knowledge of ITIL or equivalent.

Responsibilities

Provide Level 1-2 support for tickets and field issues.
Record, track, and document service desk requests through final resolution.
Troubleshoot IT issues remotely or in person for desktops, printers, peripherals, and networks/Wi-Fi.
Ensure continuous uptime for computers and peripherals.
Visit clinics regularly.
Maintain accurate inventory of IT-related equipment.
Assist with IT strategy implementation, company expansion, and network infrastructure.
Work with vendors to service basic medical equipment and manage network infrastructure.
Deploy hardware for new employees.
Assist with new-hire orientations.
Perform physical tasks and other assigned duties.

Skills

Level 1-2 Support

Customer Service

English Communication

Organizational Skills

Independent Work

Fast-paced Environment

Education

High School Diploma

Associate/Bachelor degree preferred

Tools

Service Desk Software

Microsoft OS

Chrome OS

Mac OS

Google Suite

Job description

Provide Level 1-2 support for tickets and field issues
Route and escal...?
Record, track, and document service desk requests through final resolution
Troubleshoot IT issues remotely or in person for desktops, printers, peripherals, and networks/Wi-Fi
Ensure continuous uptime for computers and peripherals
Work with vendors to service basic medical equipment
Work with vendors to manage network infrastructure
Assist with new-hire orientations
Deploy hardware for new employees
Visit clinics regularly
Maintain accurate inventory of IT-related equipment
Assist with IT strategy implementation, company expansion, and network infrastructure
Perform physical tasks and other assigned duties

Requirements

2+ years of service desk or related experience
General knowledge of Microsoft, Chrome, and Mac operating systems
Excellent customer service skills
Effective written and verbal English communication
Flexible and positive attitude
High organization, reliability, independence, and attention to detail
Professional experience in a fast-paced environment
Demonstrated PC skills, including Microsoft Office and Google Suite
Basic knowledge of ITIL or equivalent and service desk metrics/SLAs
2+ years of network experience preferred
Reliable car and valid driver's license required
Ability to lift or perform physical tasks up to 50 lbs.
CompTIA A+, ITIL 4 Foundations, or HDI-DAST certifications recommended
High school diploma required; associate/bachelor degree preferred

Core Competencies

Demonstrates expertise in providing Level 1-2 IT support, troubleshooting hardware and network issues, and managing service desk operations. Proficient in customer service, communication, and maintaining IT inventory while supporting organizational growth and strategy.

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