IT Support Technician

Jobtailor; Kansas; On-site; USD 40,000 - 52,000; Full time

Job summary

Jobtailor is seeking an entry-level IT Help Desk specialist to support employees in Kansas. You will respond to requests via ITSM, troubleshoot hardware, software, and access issues, and assist with onboarding and equipment deployment.

You will document resolutions, follow security policies, and continually grow technical skills through hands-on experience. Strong customer service and teamwork are essential in this role.

Qualifications

• High school diploma or equivalent required.
• Interest in technology and helping others solve technical problems.
• Strong customer service and communication skills.
• Ability to learn new technologies quickly.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Up to 2 years of help desk, customer service, or technical support experience.
• Familiarity with Windows, macOS, Microsoft 365, and basic networking concepts.
• Exposure to Active Directory, Microsoft Entra ID, Intune, or similar tools is a plus.
• CompTIA A+ or other entry-level IT certification is a plus, but not required.

Responsibilities

• Respond to employee requests through the ITSM system.
• Troubleshoot common hardware, software, printer, Microsoft 365, VPN, Wi-Fi, and account access issues.
• Provide friendly, professional support in person and remotely.
• Document issues and resolutions accurately.
• Escalate issues that require advanced technical support.
• Assist with employee onboarding and offboarding, including account setup and equipment deployment.
• Configure and deploy Windows and macOS computers following documented procedures.
• Perform password resets, MFA assistance, and other routine account maintenance.
• Maintain inventory of IT equipment and software assets.
• Assist with software installations, updates, and basic system administration tasks.
• Create and update knowledge base articles and documentation.
• Participate in IT projects as assigned.
• Follow company security policies and report potential security concerns.
• Continuously build technical skills through training and hands-on experience.

Skills

Troubleshooting Hardware Issues

Customer Service Skills

Windows/macOS Configuration

Microsoft 365 Support

ITSM Knowledge

Account Access Management

VPN Configuration

MFA Assistance

Education

High school diploma or equivalent

Tools

Active Directory

Microsoft Entra ID

Intune

ITSM Tools

Job description

• Respond to employee requests through the IT Service Management (ITSM) system.
• Troubleshoot common hardware, software, printer, Microsoft 365, VPN, Wi‑Fi, and account access issues.
• Provide friendly, professional support in person and remotely.
• Document issues and resolutions accurately.
• Escalate issues that require advanced technical support.
• Assist with employee onboarding and offboarding, including account setup and equipment deployment.
• Configure and deploy Windows and macOS computers following documented procedures.
• Perform password resets, MFA assistance, and other routine account maintenance.
• Maintain inventory of IT equipment and software assets.
• Assist with software installations, updates, and basic system administration tasks.
• Create and update knowledge base articles and documentation.
• Participate in IT projects as assigned.
• Follow company security policies and report potential security concerns.
• Continuously build technical skills through training and hands‑on experience.

Requirements

• High school diploma or equivalent.
• Interest in technology and helping others solve technical problems.
• Strong customer service and communication skills.
• Ability to learn new technologies quickly.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Up to 2 years of help desk, customer service, or technical support experience (including internships or school experience).
• Familiarity with Windows, macOS, Microsoft 365, and basic networking concepts.
• Exposure to Active Directory, Microsoft Entra ID, Intune, or similar tools is a plus.
• CompTIA A+ or other entry-level IT certification is a plus, but not required.

Core Competencies

Demonstrates proficiency in troubleshooting hardware and software issues, providing exceptional customer service, and maintaining IT equipment and software assets. Capable of configuring and deploying Windows and macOS systems while adhering to security policies and documentation standards.

Highest-signal resume keywords

• Troubleshooting Hardware Issues
• Microsoft 365 Support
• Customer Service Skills
• Windows and macOS Configuration
• CompTIA A+ Certification

ATS Optimization Keywords

Hard Skills

• Troubleshooting Software Issues
• VPN Configuration
• Account Access Management
• Basic Networking Concepts
• Software Installation
• System Administration Tasks
• Password Resets
• MFA Assistance
• IT Equipment Inventory Management
• Knowledge Base Documentation

Soft Skills

• Strong Communication Skills
• Organizational Skills
• Attention to Detail
• Team Collaboration
• Ability to Learn Quickly

Certifications & Qualifications

• CompTIA A+

Industry Keywords

• IT Support
• Help Desk
• Technical Support
• Employee Onboarding
• Security Policies

Tools & Technologies

• IT Service Management (ITSM)
• Active Directory
• Microsoft Entra ID
• Intune