IT Administrator

Jobtailor; Ashland (VA); On-site; USD 42,000 - 48,000; Full time

Job summary

Jobtailor seeks an on-site IT Support Technician for its Virginia Distribution Center to resolve hardware and software issues, support Zebra printers, and manage onboarding/offboarding of devices and users. You will document tickets and follow established IT processes while collaborating with the team.

The role requires basic networking knowledge, familiarity with Mac and Windows, and strong communication skills.

Qualifications

• Basic understanding of computer systems, networks, and common enterprise software.
• Familiarity with Mac and Windows operating systems.
• Hands-on experience supporting Zebra printers, including setup, network connectivity, and print quality troubleshooting.

Responsibilities

• Monitor support channels and take ownership of user issues through to resolution, escalating as needed.
• Provide on-site IT support at the Virginia Distribution Center, including warehouse equipment.
• Troubleshoot and resolve hardware and software issues for end users (repair, replacement, setup).
• Log tickets accurately and maintain clear documentation.
• Assist with on-site IT support tasks and user provisioning/deprovisioning.

Skills

Technical Support

Mobile Device Management

Zebra Printer Support

Windows OS

Mac OS

Tools

Jamf

Intune

Slack

Job description

• Monitor support channels and take ownership of user issues through to resolution, escalating as needed
• Work on site in our Virginia Distribution Center - providing technical support to our users, and warehouse equipment
• Troubleshoot and resolve hardware/software issues for end users (repair, replacement, setup, etc.)
• Accurately log tickets and maintain clear documentation
• Assist with onsite IT support
• Support provisioning and deprovisioning of users and devices
• Report or escalated integration issues appropriately
• Support physical site improvements (e.g. equipment installs/removals)
• Configure systems and follow IT processes and standards
• Participate in departmental projects under guidance
• Mobile device management (iOS and Android)

Requirements

• Basic understanding of computer systems, networks, and common enterprise software
• Familiarity with Mac and Windows operating systems
• Ability to follow documented processes and complete defined tasks independently
• Eagerness to learn and accept feedback constructively
• Clear written and verbal communication skills
• Ability to manage time, prioritize tasks, and ask for help when needed
• Hands-on experience supporting Zebra printers, including setup, network connectivity, and print quality troubleshooting
• Comfortable sharing knowledge in team channels like Slack, documentation, or in meetings
• Prior experience with mobile device management (Jamf and Intune)

Core Competencies

Demonstrates expertise in troubleshooting hardware and software issues, providing technical support for end users, and managing mobile devices. Proficient in maintaining documentation and following IT processes while effectively communicating and collaborating with team members.

Highest-signal resume keywords

• Technical Support
• Mobile Device Management
• Zebra Printer Support
• Windows Operating System
• Mac Operating System

ATS Optimization Keywords

Hard Skills

• Troubleshooting
• Hardware Support
• Software Support
• System Configuration
• Network Connectivity

Soft Skills

• Clear Communication
• Time Management
• Prioritization
• Eagerness to Learn
• Constructive Feedback Acceptance

Industry Keywords

• IT Support
• User Provisioning
• Documentation
• Ticket Logging
• Site Improvements

Tools & Technologies

• Jamf
• Intune
• Slack