IT Support Specialist

Jobtailor

Connecticut

On-site

USD 55,000 - 75,000

Full time

7 days ago

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Job summary

Jobtailor in the United States (Connecticut) is seeking a capable IT Support Specialist to provide technical support for computer systems, hardware, and software. The role includes user setup, training, device provisioning, and coordinating with vendors for projects and onboarding.

The ideal candidate has an Associate degree in Computer Engineering and 2+ years of hands-on experience with Windows, iOS, macOS, and Azure cloud. Occasional travel to group homes/state offices may be required.

Qualifications

Associate degree or better in computer engineering, or equivalent experience.
Minimum 2 years of experience providing user support with a high level of customer service.
Minimum 2 years of experience with Windows, iOS, and macOS operating systems.
Minimum 1 year of experience in cloud computing, specifically Microsoft Azure.
Minimum 2 years of experience working with PC hardware and configuration/settings.
Must have satisfactory background checks.
Valid driver’s license and a safe driving record.
Working knowledge of Active Directory and Microsoft 365, including basic user account support, password resets, and routine user support tasks.
Knowledge of ABM (Apple Business Management).
Strong hardware, software, and device troubleshooting skills.
Basic network troubleshooting skills, including identifying and resolving common connectivity problems.
Self-motivated with a strong work ethic and commitment to quality.
Ability to maintain emotional control under stress.
Must be able to lift/move up to 35 pounds regularly and occasionally up to 50 pounds.
Close vision required.
Periodic travel to group homes and other state offices.

Responsibilities

Provide technical support for computer systems, hardware, software, and standard applications; troubleshoot issues and deliver timely resolutions or workarounds.
Assist users with setup, training, and problem-solving for common applications and devices, including one-on-one and group-meeting support.
Work with staff and vendors to diagnose and resolve software and data-related issues; provide program orientation and training.
Set up mobile devices including iPhones, iPads, and Chromebooks.
Install, configure, relocate, troubleshoot, and support PC hardware and software.
Install, configure, and troubleshoot computer peripherals and equipment such as printers, scanners, and digital cameras.
Support and coordinate Information Systems projects, including departmental or agency-wide installations; conduct needs assessments; perform hardware/software research and evaluation.
Manage and coordinate regional vendor relationships.
Prepare activity and project status reports.
Participate in required training sessions and conduct training as assigned.
Perform additional duties assigned by supervisors or team leaders and accept reassignment as needed.

Education

Associate Degree in Computer Engineering

Tools

IPhones

IPads

Chromebooks

Printers

Scanners

Digital Cameras

Job description

Provide technical support for computer systems, hardware, software, and standard applications; troubleshoot issues and deliver timely resolutions or workarounds
Assist users with setup, training, and problem-solving for common applications and devices, including one-on-one and group-meeting support
Work with staff and vendors to diagnose and resolve software and data-related issues; provide program orientation and training
Set up mobile devices including iPhones, iPads, and Chromebooks
Install, configure, relocate, troubleshoot, and support PC hardware and software
Install, configure, and troubleshoot computer peripherals and equipment such as printers, scanners, and digital cameras
Support and coordinate Information Systems projects, including departmental or agency-wide installations; conduct needs assessments; perform hardware/software research and evaluation
Manage and coordinate regional vendor relationships
Prepare activity and project status reports
Participate in required training sessions and conduct training as assigned
Perform additional duties assigned by supervisors or team leaders and accept reassignment as needed

Requirements

Associate degree or better in computer engineering, or equivalent experience
Minimum 2 years of experience providing user support with a high level of customer service
Minimum 2 years of experience with Windows, iOS, and macOS operating systems
Minimum 1 year of experience in cloud computing, specifically Microsoft Azure
Minimum 2 years of experience working with PC hardware and configuration/settings
Must have satisfactory background checks
Valid driver’s license and a safe driving record
Working knowledge of Active Directory and Microsoft 365, including basic user account support, password resets, and routine user support tasks
Knowledge of ABM (Apple Business Management)
Strong hardware, software, and device troubleshooting skills
Basic network troubleshooting skills, including identifying and resolving common connectivity problems
Self-motivated with a strong work ethic and commitment to quality
Ability to maintain emotional control under stress
Must be able to lift/move up to 35 pounds regularly and occasionally up to 50 pounds
Close vision required
Periodic travel to group homes and other state offices

Core Competencies

Demonstrates expertise in providing technical support for computer systems, hardware, and software, with a strong focus on user training and troubleshooting. Proficient in managing vendor relationships and coordinating Information Systems projects while maintaining high customer service standards.

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