IT Systems Technician

Jobtailor; Beloit (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor in Beloit, KS is seeking an IT Support Technician to manage workstation setups, maintenance, and upgrades, covering hardware, software, and peripherals.

The role requires strong problem-solving and customer communication skills, with experience in Windows 11, Active Directory, and Office 365. You will handle user requests, assist with networking issues, and participate in on-call rotations within a corporate environment.

Qualifications

• 2-year degree or 2–4 years related work experience.
• Minimum one plus years of demonstrated experience supporting a corporate environment preferred.
• Strong analytical, problem solving, and organizing skills.
• Must be able to operate tools, components and peripheral accessories.
• Must read and understand technical manuals, procedural documentation and OEM guides.
• Must possess effective interpersonal and relationship building skills.
• Must be proficient in workstation configuration, troubleshooting and support in a Microsoft Windows 11, Active Directory environment.
• Familiarity with Apple iOS and Android based products and systems required.
• Proficiency in Microsoft Office Suite, up through version 2016 and Office 365 including use, installation, configuration and troubleshooting.
• Strong written and oral communication skills; able to explain technical concepts to non-technical people.
• Must be self-motivated, able to prioritize and execute tasks in a high-pressure environment.
• Takes responsibility for money and resource usage; makes sound decisions.
• Develops contacts and relationships internal and external to the organization.

Responsibilities

• Responsible for workstation setups, upgrades, hardware and software maintenance.
• Maintenance includes but is not limited to: hard drives, memory, video cards, network cards, optical drives and printing.
• Install, configure, and upgrade computer hardware, peripherals, and software.
• Diagnose, repair, and maintain hardware, peripherals, and software systems.
• Care for all computer-related equipment, including workstations, printers, fuel sites and automations.
• Answer incoming telephone calls, voice mails and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.
• Escalate hardware and software related issues with Computer Operations Supervisor.
• Must be willing to take part in the rotating weekly on call schedule.
• Other duties as assigned.

Skills

Workstation Configuration

Troubleshooting

Windows 11

Microsoft Office

Interpersonal Skills

Analytical Skills

Education

2-year degree or related field

Tools

Active Directory

iOS

Android

OEM Guides

Peripherals & Printing

Job description

• Responsible for workstation setups, upgrades, hardware and software maintenance.
• Maintenance includes but is not limited to: hard drives, memory, video cards, network cards, optical drives and printing.
• Install, configure, and upgrade computer hardware, peripherals, and software.
• Diagnose, repair, and maintain hardware, peripherals, and software systems.
• Care for all computer-related equipment, including workstations, printers, fuel sites and automations.
• Responsible for answering incoming telephone calls, voice mails and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.
• Responsible for working with the Computer Operations Supervisor to escalation hardware and software related issues.
• Must be willing to take part in the rotating weekly on call schedule.
• Other duties as assigned.

Requirements

• 2-year degree in a related field or 2 to 4 years related work experience.
• Minimum one plus years of demonstrated experience supporting a corporate environment preferred.
• Strong analytical, problem solving, and organizing skills.
• Must be able to operate tools, components and peripheral accessories.
• Must possess the ability to read and understand technical manuals, procedural documentation and OEM guides.
• Must possess effective interpersonal and relationship building skills.
• Must be proficient in workstation configuration, troubleshooting and support in a Microsoft Windows 11, Active Directory environment.
• Familiarity with Apple iOS and Android based products and systems required.
• Proficiency in Microsoft Office Suite, up through version 2016 and Office 365 including use, installation, configuration and troubleshooting required.
• Strong written and oral communication skills required including the ability to communicate technical concepts to non-technical people.
• Must be self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Takes responsibility for the way money and resources are used and managed.
• Makes good, sound decisions based on reasons, facts, analytics and observations.
• Develops contacts and relationships which are internal and external to the organization and facilitates work efforts or to gain support and cooperation from others.
• Ability to be a great listener.
• Promotes a work environment that is safe for everyone.
• Actively looks for ways to help employees.

Core Competencies

Demonstrates expertise in workstation configuration, troubleshooting, and support within a Microsoft Windows 11 and Active Directory environment, alongside proficiency in Microsoft Office Suite and effective communication of technical concepts to diverse audiences.

Highest-signal resume keywords

• Workstation Configuration
• Troubleshooting Support
• Microsoft Windows 11
• Microsoft Office Suite
• Interpersonal Skills

ATS Optimization Keywords

Hard Skills

• Hardware Maintenance
• Software Maintenance
• Peripherals Installation
• Network Troubleshooting
• Technical Manual Comprehension

Soft Skills

• Analytical Skills
• Problem Solving
• Organizational Skills
• Effective Communication
• Listening Skills

Industry Keywords

• Corporate Environment
• Workstation Setup
• High-Pressure Environment
• Resource Management
• User Support

Tools & Technologies

• Active Directory
• Apple iOS
• Android Systems
• OEM Guides
• Computer-Related Equipment