Associate IT Services Engineer

Jobtailor; Los Angeles (CA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Jobtailor is seeking an entry-level IT Support professional in Los Angeles to assist users both in-person and remotely. You will troubleshoot hardware/software issues, deploy and maintain Windows and macOS devices, and support collaboration tools like Zoom and Microsoft 365.

You’ll also help manage Active Directory, Endpoint Central, and MDM under supervision. The role emphasizes customer service, clear communication, and documentation of IT processes.

Qualifications

• Associate's or Bachelor's degree in IT, CS, or related field (or equivalent experience).
• 0-2 years of experience in IT support, workplace services, or a related field; internships or coursework may be considered.
• CompTIA A+, Security+, or Network+ preferred but not required
• Microsoft Fundamentals certifications (e.g., MS-900, MD-100)
• Basic troubleshooting skills for Windows and macOS environments
• Familiarity with Active Directory, Microsoft 365, and collaboration tools like Zoom
• Understanding of networking basics and endpoint security best practices
• Exposure to IT service management platforms such as Jira Service Management is a plus
• Strong customer service and communication skills
• Ability to explain technical issues in a simple and clear manner
• Eagerness to learn and adapt in a fast-paced environment
• Attention to detail and problem-solving mindset
• Must be able to perform the essential job duties
• Ability to sit for extended periods, hear the telephone, enter data on a computer, and potentially lift up to 10 pounds

Responsibilities

• Assist employees with in-person and remote technical support, troubleshooting hardware, software, and connectivity issues
• Help deploy, configure, and maintain workplace technology, including Windows and macOS devices, printers, and peripherals
• Support collaboration and communication tools, including Zoom, Microsoft 365, and Jira Service Management
• Assist in managing Active Directory, Endpoint Central, and MDM solutions under supervision
• Document IT processes, troubleshooting steps, and end-user support guides
• Maintain IT asset inventory and track device lifecycle

Skills

Technical Support

Troubleshooting

Windows

MacOS

Active Directory

Endpoint Security

Networking Basics

IT Asset Management

Documentation

IT Service Management

Education

Associate's degree (IT/CS or related)

Bachelor's degree (IT/CS or related)

Tools

Jira Service Management

Endpoint Central

MDM Solutions

Microsoft 365

Zoom

Job description

• Assist employees with in-person and remote technical support, troubleshooting hardware, software, and connectivity issues
• Help deploy, configure, and maintain workplace technology, including Windows and macOS devices, printers, and peripherals
• Support collaboration and communication tools, including Zoom, Microsoft 365, and Jira Service Management
• Assist in managing Active Directory, Endpoint Central, and MDM solutions under supervision
• Document IT processes, troubleshooting steps, and end-user support guides
• Maintain IT asset inventory and track device lifecycle

Requirements

• Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• 0-2 years of experience in IT support, workplace services, or a related field; internships or coursework may be considered
• CompTIA A+, Security+, or Network+ preferred but not required
• Microsoft Fundamentals certifications (e.g., MS-900, MD-100)
• Basic troubleshooting skills for Windows and macOS environments
• Familiarity with Active Directory, Microsoft 365, and collaboration tools like Zoom
• Understanding of networking basics and endpoint security best practices
• Exposure to IT service management platforms such as Jira Service Management is a plus
• Strong customer service and communication skills
• Ability to explain technical issues in a simple and clear manner
• Eagerness to learn and adapt in a fast-paced environment
• Attention to detail and problem-solving mindset
• Must be able to perform the essential job duties
• Ability to sit for extended periods, hear the telephone, enter data on a computer, and potentially lift up to 10 pounds

Core Competencies

Demonstrates proficiency in providing technical support for Windows and macOS environments, along with experience in managing Active Directory and collaboration tools like Microsoft 365 and Zoom. Strong customer service skills and the ability to document IT processes effectively are essential.

Highest-signal resume keywords

• Technical Support
• Windows And macOS Troubleshooting
• Active Directory Management
• Microsoft 365 Proficiency
• Customer Service Skills

ATS Optimization Keywords

Hard Skills

• Technical Support
• Troubleshooting
• Windows
• MacOS
• Active Directory
• Endpoint Security
• Networking Basics
• IT Asset Management
• Documentation
• IT Service Management

Soft Skills

• Customer Service
• Communication
• Problem-Solving
• Attention To Detail
• Adaptability

Certifications & Qualifications

• CompTIA A+
• CompTIA Security+
• CompTIA Network+
• Microsoft Fundamentals

Industry Keywords

• IT Support
• Workplace Services
• Technical Support
• Collaboration Tools
• Device Lifecycle Management

Tools & Technologies

• Zoom
• Microsoft 365
• Jira Service Management
• Endpoint Central
• MDM Solutions