IT Systems & Support Pro — Real Estate Tech Ops

Lefferts Investments; Miami (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Lefferts Investments seeks an IT Systems & Support Specialist to provide day-to-day technology support for employees across Company locations. You will manage hardware, software, access, connectivity, and issue resolution.

Role includes administering Microsoft 365, network and security systems, and coordinating with vendors. You’ll support AI tools and technology projects in a fast-paced real estate environment.

Qualifications

• Bachelor’s degree or equivalent professional experience in IT.
• 2-5 years of IT support, systems administration, desktop support, or similar hands-on role.
• Strong working knowledge of Microsoft 365 administration, Windows, networking, Wi-Fi, user access management, and office tech.

Responsibilities

• Serve as primary point of contact for day-to-day employee IT support, troubleshooting hardware, software, connectivity, email, printing, and other tech issues.
• Manage onboarding/offboarding, including equipment setup, user accounts, system access, and software licensing.
• Configure, deploy, maintain, and track computers, mobile devices, peripherals, and IT equipment across locations.
• Administer and support Microsoft 365 and other Company applications, including user accounts, licensing, subscriptions, upgrades, and troubleshooting.
• Support and maintain network, Wi-Fi, telecommunications, security cameras, digital displays, and other tech infrastructure.
• Maintain IT security and access controls and assist in identifying and escalating cybersecurity risks.
• Coordinate third-party technology vendors, service providers, purchases, and subscriptions.
• Support technology projects and installations, including vendor coordination, testing, and ongoing system support.
• Assist and lead projects including AI tools adoption to improve productivity and workflows.
• Possess proactive, resourceful, dependable approach and handle confidential information securely.
• Experience in real estate, construction, property management, or multi-location organizations is a plus.

Skills

Microsoft 365 administration

Windows environments

Networking

Wi-Fi

User access management

Microsoft SharePoint

UniFi

3CX

TeamViewer

Troubleshooting

Customer service

Communication

Organization

Project coordination

AI tools adoption

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent professional experience

Tools

SharePoint

UniFi

3CX

TeamViewer

Job description

Lefferts Investments seeks an IT Systems & Support Specialist to provide day-to-day technology support for employees across Company locations. You will manage hardware, software, access, connectivity, and issue resolution.

Role includes administering Microsoft 365, network and security systems, and coordinating with vendors. You’ll support AI tools and technology projects in a fast-paced real estate environment.