IT Specialist

Cross Key Management Inc; Bethlehem (Northampton County); On-site; USD 50,000 - 70,000; Full time

Job summary

Cross Key Management Inc is looking for an IT Specialist based in Northampton County, Bethlehem. The role entails providing technical support and managing real estate technology solutions to ensure smooth operations. Responsibilities include troubleshooting devices, maintaining software such as Microsoft Office 365, and supporting real estate platforms like ZipForms and DocuSign. Required qualifications include strong technical expertise and customer service skills. This full-time, in-office position does not offer remote work options.

Qualifications

• Experience working in real estate or a related field preferred.
• Proven experience providing technical support to users or agents.
• Ability to explain technical concepts in simple terms.

Responsibilities

• Provide daily technical support to agents and staff.
• Troubleshoot, diagnose, and resolve issues across devices.
• Support and maintain real estate platforms and software.

Skills

Technical support

Customer service skills

Real estate technology knowledge

Interpersonal communication

SEO principles

Windows PCs support

Mac laptops support

Mobile device troubleshooting

Tools

Microsoft Office 365

ZipForms

SkySlope

DocuSign

Job description

Position Overview

The IT Specialist is responsible for providing technical support, systems management, and technology solutions to ensure smooth day-to-day operations for agents and staff. This role requires a strong blend of technical expertise, customer service skills, and real estate technology knowledge. The IT Specialist will support both hardware and software systems, troubleshoot issues, and help optimize tools used across the organization.

Key Responsibilities

Technical Support & Troubleshooting

• Provide daily technical support to agents and staff, both in-person and remotely
• Troubleshoot, diagnose, and resolve issues across a wide range of devices, including Windows PCs, Mac laptops, Android devices, iPhones, and other mobile phones.
• Diagnose and resolve computer viruses, malware, and security threats
• Set up, maintain, and repair workstations, laptops, printers, and other office hardware

Real Estate Technology Support

• Support and maintain real estate platforms including ZipForms, SkySlope, DocuSign, MLS systems, and real estate accounting software
• Assist agents with transaction-related technology, document management, and compliance platforms
• Ensure systems are functioning properly and updated as needed

Systems & Software Management

• Manage and support Microsoft Office 365, including email accounts, permissions, and user access
• Assist with user onboarding and offboarding, including system access and equipment setup
• Maintain user permissions, security settings, and data integrity

Website & Digital Tools Support

• Support basic SEO initiatives and website functionality in collaboration with marketing teams or vendors
• Assist with troubleshooting website or platform-related technical issues

User Training & Communication

• Provide clear, patient, and professional guidance to agents and staff with varying levels of technical experience
• Train users on best practices for systems, tools, and security awareness
• Act as a point of contact for technology-related questions and improvements

Qualifications

Required / Preferred Qualifications

• Experience working in real estate or a related field (preferred)
• Proven experience providing technical support to users, agents, or employees
• Strong interpersonal and communication skills with the ability to explain technical concepts in simple terms
• Hands-on experience with real estate tools such as ZipForms, SkySlope, MLS platforms, and DocuSign
• Familiarity with real estate accounting software and transaction workflows
• Proficiency with Microsoft Office 365 administration and support
• Working knowledge of SEO principles and website troubleshooting
• Strong hardware skills, including setup, maintenance, and repair of computers and peripherals
• Experience identifying, removing, and preventing computer viruses and security threats
• Ability to manage multiple priorities in a fast-paced, service-oriented environment

Please Note

This is a full-time, in-office position. Interoffice traveling required.

Remote work not available