IT Systems & Support Specialist

Lefferts Investments; Miami (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Lefferts Investments seeks an IT Systems & Support Specialist to provide day-to-day technology support for employees across Company locations. You will manage hardware, software, access, connectivity, and issue resolution.

Role includes administering Microsoft 365, network and security systems, and coordinating with vendors. You’ll support AI tools and technology projects in a fast-paced real estate environment.

Qualifications

• Bachelor’s degree or equivalent professional experience in IT.
• 2-5 years of IT support, systems administration, desktop support, or similar hands-on role.
• Strong working knowledge of Microsoft 365 administration, Windows, networking, Wi-Fi, user access management, and office tech.

Responsibilities

• Serve as primary point of contact for day-to-day employee IT support, troubleshooting hardware, software, connectivity, email, printing, and other tech issues.
• Manage onboarding/offboarding, including equipment setup, user accounts, system access, and software licensing.
• Configure, deploy, maintain, and track computers, mobile devices, peripherals, and IT equipment across locations.
• Administer and support Microsoft 365 and other Company applications, including user accounts, licensing, subscriptions, upgrades, and troubleshooting.
• Support and maintain network, Wi-Fi, telecommunications, security cameras, digital displays, and other tech infrastructure.
• Maintain IT security and access controls and assist in identifying and escalating cybersecurity risks.
• Coordinate third-party technology vendors, service providers, purchases, and subscriptions.
• Support technology projects and installations, including vendor coordination, testing, and ongoing system support.
• Assist and lead projects including AI tools adoption to improve productivity and workflows.
• Possess proactive, resourceful, dependable approach and handle confidential information securely.
• Experience in real estate, construction, property management, or multi-location organizations is a plus.

Skills

Microsoft 365 administration

Windows environments

Networking

Wi-Fi

User access management

Microsoft SharePoint

UniFi

3CX

TeamViewer

Troubleshooting

Customer service

Communication

Organization

Project coordination

AI tools adoption

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent professional experience

Tools

SharePoint

UniFi

3CX

TeamViewer

Job description

SUMMARY:

The IT Systems & Support Specialist is responsible for providing day-to-day technology support to employees while assisting with the administration, maintenance, and security of the Company's IT systems and technology infrastructure. This position serves as a primary point of contact for employee technology needs, including hardware, software, user access, connectivity, and troubleshooting.

The role also supports the administration of Microsoft 365 and other business applications, network and telecommunications systems, security and surveillance technology, technology vendors, and IT-related projects across the Company's corporate offices, properties, and sales centers.

The ideal candidate is a hands-on, service-oriented IT professional who can independently troubleshoot issues, manage multiple systems and vendors, and provide responsive support in a fast-paced real estate environment.

RESPONSIBILITIES:

• Serve as the primary point of contact for day-to-day employee IT support, troubleshooting hardware, software, connectivity, email, printing, and other technology issues.


• Manage employee technology onboarding and offboarding, including equipment setup, user accounts, system access, and software licensing.


• Configure, deploy, maintain, and track computers, mobile devices, peripherals, and other IT equipment across Company locations.


• Administer and support Microsoft 365 and other Company applications, including user accounts, access, licensing, subscriptions, upgrades, and troubleshooting.


• Support and maintain network, Wi-Fi, telecommunications, security cameras, digital displays, and other technology infrastructure across corporate offices, properties, and sales centers.


• Maintain appropriate IT security and access controls and assist in identifying, troubleshooting, and escalating technology and cybersecurity risks.


• Coordinate third-party technology vendors, service providers, purchasing, subscriptions, and technology-related expenditures.


• Support technology projects and installations, including vendor coordination, implementation, testing, troubleshooting, and ongoing system support.


• Support the evaluation, implementation, and adoption of AI tools and technologies across the Company, including identifying opportunities to improve productivity, workflows, and business processes while promoting appropriate and secure use.


• Assist and lead other projects as assigned.


• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred; equivalent professional experience and relevant technical certifications will be considered.


• 2-5 years of experience in IT support, systems administration, desktop support, or a similar hands-on technology role.


• Strong working knowledge of Microsoft 365 administration, Windows environments, networking, Wi-Fi, user access management, and common office technology.


• Experience with SharePoint, UniFi, 3CX, TeamViewer, or similar business technology platforms preferred.


• Strong technical troubleshooting and problem-solving skills, with the ability to work independently and appropriately escalating issues when necessary.


• Strong customer service and communication skills, with the ability to provide responsive support and communicate effectively with non-technical users.


• Highly organized and detail-oriented, with the ability to manage multiple priorities, systems, vendors, and projects simultaneously.


• Proactive, resourceful, and dependable, with sound judgment when handling confidential information and access to Company systems.


• Experience supporting real estate, construction, property management, or multi-location organization is a plus.