IT Support Specialist

Legal Monkeys; College Station (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid vacation

8 holidays

401(k) match

Medical/dental/vision/life insurance

Job summary

Legal Monkeys is seeking an IT Support Specialist to manage hardware/software resources, troubleshoot escalated issues, and maintain HIPAA-compliant security across the firm. You’ll support end users in a fast‑paced environment and help optimize technology operations.

The role covers onboarding/offboarding, training, software integrations, and procurement, with opportunities to improve processes and security posture. Strong troubleshooting and communication skills are essential.

Qualifications

• Associate's degree in IT/CS or related field or equivalent experience.
• 3–5 years progressive IT experience, preferably in operations or systems admin.
• Experience with HIPAA privacy/security requirements is preferred.
• Experience managing third-party software vendors.
• Hands-on support for custom applications; certifications are a plus.

Responsibilities

• Onboard new employees with hardware/software provisioning, accounts, and config tasks.
• Provide training and end-user support on hardware, software, and proprietary tools.
• Manage offboarding: disable access, revoke credentials, return equipment.
• Administer the helpdesk system; troubleshoot and resolve software/hardware issues promptly.
• Lead cybersecurity awareness training for staff.
• Configure and support law firm software integrations; data sync and connectivity.
• Maintain system reporting infrastructure.
• Coordinate IT hardware/software purchases within budget; track inventory.
• Ensure HIPAA compliance, security, and policy adherence in operations.
• Maintain antivirus and endpoint protection across devices.
• Support vendor software implementations, upgrades, and troubleshooting.
• Stay current with tech advancements and propose upgrades.
• Provide after-hours technical support as needed; think critically under pressure.
• Perform other duties as assigned.

Skills

Troubleshooting

Communication

Organization

Multitasking

IT asset management

Documentation

Problem solving

Independent work

Education

Associate's degree in IT/CS or related field

3–5 years IT operations experience

HIPAA compliance exposure

Vendor software management

Certifications preferred (e.g., CompTIA A+)

Tools

Ticketing system

Vendor software tools

Job description

Join our team as an IT Support Specialist, where you’ll play a key role in managing hardware and software resources and troubleshooting escalated issues across systems, integrations, and business applications. You will ensure the secure and reliable operation of technology infrastructure across our growing organization. We are seeking a detail-oriented and proactive IT professional with strong technical troubleshooting skills and the ability to support end users in a fast-paced environment.

What You’ll Do

• Provide new employee onboarding, including hardware/software provisioning, account setup, and related configuration tasks.
• Provide training and end-user technical support on hardware, software, proprietary systems, tools, and workflows.
• Manage employee offboarding processes, including disabling access, revoking credentials, and collecting company equipment.
• Administer the helpdesk ticketing system, troubleshooting and resolving software and hardware-related problems; provide optimal solutions in a timely manner.
• Manage Cybersecurity awareness training for staff.
• Configuration of law firm software integrations and maintenance (technical setup, ongoing support of data sync, system connectivity, and troubleshooting).
• Maintain system reporting infrastructure.
• Coordinate IT hardware and software purchases, maintain inventory records, and stay within budget.
• Ensure systems are secure, reliable, and compliant with HIPAA Privacy and Security Rules.
• Maintain compliance with organizational IT policies and standards, including data security and system integrity.
• Maintain antivirus software and endpoint protection.
• Support vendor software, including implementation, maintenance, upgrades, and troubleshooting of applications and systems.
• Stay up to date with advancements in technology and recommend upgrades or new solutions to improve organizational operations.
• Provide after-hours technical support as needed.
• Think critically through unexpected problems.
• Perform other duties as assigned.

Education & Experience

• Associate's degree in Information Technology, Computer Science, or a related field preferred, or equivalent combination of education, certifications, and hands‑on experience.
• 3-5 years of progressive IT experience required, preferably in IT operations, or systems administration for a small to mid‑sized business.
• Experience working in or supporting compliance-driven environments, preferably with familiarity in HIPAA Privacy and Security Rule requirements.
• Experience managing third-party software vendors.
• Hands‑on experience with custom application support.
• Certifications such as CompTIA A+, Security+, or related credentials are preferred but not required.

Required Skills/Abilities

• Proficient in troubleshooting hardware and software issues across various platforms.
• Ability to assemble and configure computer workstations and related technology equipment.
• Knowledge of database and software integration principles.
• Experience in implementing software solutions for process improvement.
• Strong communication skills to assist clients and team members effectively.
• Excellent organizational and multitasking abilities.
• Proficient in IT asset management and documentation.
• Strong problem‑solving skills with the ability to troubleshoot unfamiliar issues and work independently in a fast-paced environment.

Benefits

• Paid vacation + 8 paid holidays
• 401(k) retirement plan with 3.5% match
• Medical, dental, vision, life, and supplemental insurance available
• Team events and a strong office culture