IT Support Technician — Onsite & Remote Helpdesk

MVM, Inc.; El Paso (TX); Sur place; USD 38 000 - 60 000; Plein temps

Résumé du poste

The Providencia Group in El Paso is seeking an organized IT Helpdesk Technician to manage tickets, provide resolutions, and keep the knowledge base up to date. You will work with IT staff and management to support onsite and remote end users.

Responsibilities include device setup, user account management in AD/Azure, Exchange Online, and coordinating equipment provisioning. A strong focus on customer service, problem solving, and teamwork is essential.

Qualifications

• High School diploma required; Bachelor's degree in Information Technology or related field preferred.
• 1-3 Years of technical helpdesk experience required.
• At least one entry level technical certification such as CompTIA A+, Network+, Security+ or Microsoft MCP required.
• Two or more certifications preferred.
• Experience providing software, hardware, network, and computer user support.
• Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access practices.
• Working knowledge of Windows 10, Microsoft Office 365 cloud apps and services including Teams, OneDrive, and SharePoint.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to work well with users to resolve issues.
• Problem-solving abilities and ability to work under pressure; team oriented in a fast-paced environment.
• Strong MS Office skills including Excel, Word, & Teams.
• Ability to type 45 wpm.

Responsabilités

• Provide technical support for onsite and remote end users.
• Follow Standard Operating Procedure (SOP) to resolve tickets and carry out system administration tasks.
• Update SOPs as needed and add knowledgebase entries.
• Escalate and communicate reported issues to System Administrators and Engineers as needed.
• Provide a brief IT orientation to new staff as necessary.
• Manage user accounts in Microsoft Active Directory/Azure AD.
• Manage user mailboxes in Microsoft Exchange Online.
• Coordinate IT equipment provisioning, shipping, and retrieval.
• IT asset tracking and management for the contract.
• Perform other duties as assigned.

Description du poste

The Providencia Group in El Paso is seeking an organized IT Helpdesk Technician to manage tickets, provide resolutions, and keep the knowledge base up to date. You will work with IT staff and management to support onsite and remote end users.

Responsibilities include device setup, user account management in AD/Azure, Exchange Online, and coordinating equipment provisioning. A strong focus on customer service, problem solving, and teamwork is essential.