IT Support Technician — Frontline Helpdesk Expert

Reputable Recruiting, LLC

San Antonio (TX)

On-site

USD 52,000 - 68,000

Full time

14 days+

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Job summary

Reputable Recruiting, LLC is seeking an on-site IT Help Desk Specialist in Texas to provide front-line support for hardware, software, and network issues. You will manage service tickets, troubleshoot problems, and escalate as needed to ensure timely resolutions.

The role requires experience with Windows environments, Active Directory, O365, VPN, and standard ITSM tools. Strong communication and customer service skills are essential for success in this position.

Qualifications

High School Diploma or GED; Associate’s or technical certification preferred.
Strong troubleshooting of remote access issues and ITSM practices.
Experience with Windows, Windows Server, Active Directory, O365, VPN, and helpdesk tools.
Familiarity with Remedy, ConnectWise, and related ticketing systems.
Excellent communication and customer-service skills.

Responsibilities

Troubleshoots and resolves IT issues across hardware and software.
Manages service tickets from creation to resolution per SLA.
Allocates and escalates tickets to appropriate support levels.
Creates user accounts in Active Directory and Exchange.
Provides front-line support for mobile devices, laptops, printers, and network devices to end-users.
Keeps users informed with status updates and SLA adherence.