Onsite IT Helpdesk Technician — Windows & Mac Support

Experis Technology Group; Tucson (AZ); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Experis Technology Group in Tucson, AZ is seeking a Helpdesk Technician to join our client’s team onsite with hybrid options. The role focuses on hands-on user support across desktops, laptops, mobile devices, and conferencing systems, handling Tier 1 and 2 issues, and delivering excellent customer service.

The ideal candidate has 1–3 years of in-person helpdesk experience, proficiency in Windows and macOS, Microsoft 365, and networking basics, and strong communication skills for end-user

Qualifications

• Proficient with Windows and macOS, Microsoft 365, and common business apps.
• Understanding of networking fundamentals (Wi-Fi, DNS, VPN, etc.)
• Experience with Active Directory tasks or basic directory services.
• Strong customer service orientation and ability to resolve issues calmly.
• In-person helpdesk experience preferred.

Responsibilities

• Provide hands-on, in-person support for desktops, laptops, mobile devices, conferencing systems, and other workplace tech.
• Troubleshoot and resolve hardware, software, and connectivity issues at Tier 1/2.
• Serve as first point of contact for walk-up support with friendly assistance.
• Log issues in the IT ticketing system and follow up for timely resolution.
• Follow SOPs and escalate issues when needed.
• Collaborate with IT team and other departments for cohesive support.
• Assist in setting up and supporting new user equipment and onboarding/offboarding.

Skills

Windows

macOS

Microsoft 365

Networking

Active Directory

Customer service

Tools

Ticketing system

Job description

Experis Technology Group in Tucson, AZ is seeking a Helpdesk Technician to join our client’s team onsite with hybrid options. The role focuses on hands-on user support across desktops, laptops, mobile devices, and conferencing systems, handling Tier 1 and 2 issues, and delivering excellent customer service.

The ideal candidate has 1–3 years of in-person helpdesk experience, proficiency in Windows and macOS, Microsoft 365, and networking basics, and strong communication skills for end-user