IT Help Desk Technician - Tier 1 Support

Planned Systems International; El Paso (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid leave

Medical, dental, and vision insurance

401(k) with employer match

Tuition reimbursement

Job summary

A technology services company is seeking a full-time Customer Service Technician in El Paso, TX. The role involves being the first point of contact for IT support and handling troubleshooting for computing systems and peripherals. Candidates must be U.S. citizens and have strong customer service and communication skills. The position requires on-site work and offers a comprehensive benefits package, fostering growth through certifications and reimbursement programs.

Qualifications

• Must be a U.S. citizen.
• Experience in providing IT support preferred.
• Ability to lift up to fifty pounds.

Responsibilities

• Provide IT customer support for computing systems and peripherals.
• Analyze ticket resolution and maintain closure rates.
• Troubleshoot issues and assist customers.

Skills

Customer service skills

Communication skills

Troubleshooting skills

Attention to detail

Education

High school diploma

Technical certifications

Job description

A technology services company is seeking a full-time Customer Service Technician in El Paso, TX. The role involves being the first point of contact for IT support and handling troubleshooting for computing systems and peripherals. Candidates must be U.S. citizens and have strong customer service and communication skills. The position requires on-site work and offers a comprehensive benefits package, fostering growth through certifications and reimbursement programs.