IT Helpdesk Specialist | Desktop & Network Support

Emergence Health Network; El Paso (TX); On-site; USD 33,000 - 41,000; Full time

Job summary

Emergence Health Network in El Paso, TX seeks an IT Helpdesk Technician to provide day-to-day support for network and desktop systems. Position requires presence at the Helpdesk from 8 a.m. to 5 p.m. with minimal distractions, under supervision.

The role involves troubleshooting, user training, hardware/software maintenance, and inventory management to ensure reliable IT services for employees. A+ certification and valid driver's license are required.

Qualifications

• Associate's degree in Computer Science, Information Systems or equivalent, plus 2 years of experience with computer and network hardware and software.
• Experience with trauma-informed services; cognitive behavioral therapies including DBT; motivational therapies with incentives is preferred.

Responsibilities

• Respond to helpdesk requests via email, Teams, walk-ins, and phone calls for all employees seeking help.
• Train computer users and assist employees through problem-solving processes.
• Install, modify, manage, and repair computer hardware and software.
• Set up profiles, printers, default programs, and test functionality.
• Run updates for laptops and desktops.
• Maintain accurate inventory of computer and software assets.
• Ensure courteous, clear interactions with users.
• Provide world-class customer service and collaborate with team and individuals.
• Perform other duties as assigned.

Education

Associate's degree in Computer Science / Information Systems or equivalent

Job description

Emergence Health Network in El Paso, TX seeks an IT Helpdesk Technician to provide day-to-day support for network and desktop systems. Position requires presence at the Helpdesk from 8 a.m. to 5 p.m. with minimal distractions, under supervision.

The role involves troubleshooting, user training, hardware/software maintenance, and inventory management to ensure reliable IT services for employees. A+ certification and valid driver's license are required.