Onsite Tier 1 IT Support Technician

Planned Systems International, Inc.; El Paso (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive total compensation

Paid leave

Flexible spending account options

Tuition reimbursement programs

Job summary

A leading technology service provider is seeking a Customer Service Technician in El Paso, TX. The role involves providing IT support, troubleshooting hardware and software issues, and managing trouble tickets. Candidates must be U.S. Citizens and have at least a high school diploma, technical certifications preferred. This full-time position offers benefits including medical, dental, vision, and a 401(k) plan. Veterans are encouraged to apply.

Qualifications

• Candidate must be a U.S. Citizen.
• Must live within 1 hour of the facility.
• Minimum high school diploma is required.
• Technical certifications are strongly desired.
• Experience providing IT support preferred but not required.
• Ability to lift up to fifty (50) pounds is needed.

Responsibilities

• Provide IT customer support for computing systems and peripherals.
• Analyze and report on ticket resolution and closure rates.
• Troubleshoot basic IT services and assist customers with issues.
• Handle all assigned trouble tickets from creation to resolution.

Skills

Effective communication skills

Attention to detail

Troubleshooting skills

Customer service skills

Education

Minimum high school diploma

Technical certifications

Tools

Automated ticketing system

Job description

A leading technology service provider is seeking a Customer Service Technician in El Paso, TX. The role involves providing IT support, troubleshooting hardware and software issues, and managing trouble tickets. Candidates must be U.S. Citizens and have at least a high school diploma, technical certifications preferred. This full-time position offers benefits including medical, dental, vision, and a 401(k) plan. Veterans are encouraged to apply.