Technical Support Analyst I — IT Helpdesk & Training

Mesilla Valley Transportation; El Paso (TX); Presencial; USD 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

Health Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

Vision insurance

Resumo da oferta

Mesilla Valley Transportation, based in El Paso, TX, is seeking a Technical Support Analyst to ensure reliable computer operation for end users and to support a variety of customer types.

This role emphasizes proactive issue prevention and customer education, with responsibilities spanning inquiries, issue documentation, basic troubleshooting, and collaboration with product teams to resolve problems. On-call rotation may be required for full-time employment.

Qualificações

• Associate’s Degree in IT or equivalent work experience.
• Minimum 2 years of relevant IT support experience.
• A+ certification preferred.

Responsabilidades

• Respond to customer inquiries via phone or email.
• Document and track issues using a ticketing system.
• Provide basic troubleshooting for common technical issues.
• Follow standard operating procedures to resolve problems.
• Escalate unresolved issues to higher-level support.
• Provide guidance and training resources to customers.
• Maintain system health checks and monitor alerts.
• Create knowledge base articles for common issues.

Conhecimentos

Customer service

Troubleshooting

Ticketing system

Documentation

Technical communication

Formação académica

Associate's Degree in IT or equivalent experience

A+ Certification (preferred)

Descrição da oferta de emprego

Mesilla Valley Transportation, based in El Paso, TX, is seeking a Technical Support Analyst to ensure reliable computer operation for end users and to support a variety of customer types.

This role emphasizes proactive issue prevention and customer education, with responsibilities spanning inquiries, issue documentation, basic troubleshooting, and collaboration with product teams to resolve problems. On-call rotation may be required for full-time employment.