Onsite Tier 1 IT Support Technician

ProSphere Tek, Inc.; El Paso (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid leave

Group medical insurance

401(k) retirement plan

Tuition reimbursement programs

Job summary

A technology services provider is seeking a Customer Service Technician in El Paso, TX. This full-time position requires individuals to provide excellent IT support and customer service while handling computing systems. Candidates must be U.S. Citizens and live within an hour of the facility. The successful candidate will troubleshoot issues, assist users, and report on ticket resolutions, making this a dynamic role in a fast-paced environment. Benefits include medical, dental, and 401(k) matching.

Qualifications

• Must be a U.S. Citizen.
• Live within 1 hour of the facility.
• Ability to obtain clearance for public trust.
• Experience in IT support to end-users preferred.

Responsibilities

• Provide IT customer support for computing systems and peripherals.
• Analyze and report on ticket resolution weekly.
• Troubleshoot IT services and assist users with issues.
• Handle all assigned trouble tickets from creation to resolution.

Skills

Effective communication skills

Attention to detail

Troubleshooting skills

Customer service skills

Education

High school diploma

Technical certifications

Job description

A technology services provider is seeking a Customer Service Technician in El Paso, TX. This full-time position requires individuals to provide excellent IT support and customer service while handling computing systems. Candidates must be U.S. Citizens and live within an hour of the facility. The successful candidate will troubleshoot issues, assist users, and report on ticket resolutions, making this a dynamic role in a fast-paced environment. Benefits include medical, dental, and 401(k) matching.