IT Support Pro: Remote & On-Site Help Desk

The Management Group

Washington

Hybrid

USD 34,000 - 44,000

Full time

14 days+

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Job summary

The Management Group is seeking an IT Support Specialist to provide remote and on-site technical support for employees across our corporate office, branch offices, and property locations. This role is ideal for someone with 1–2 years of help desk or desktop support experience who is technically capable, patient, and able to explain solutions clearly.

Responsibilities include resolving tickets, setting up equipment, managing user accounts, supporting Microsoft 365 and Windows devices, and

Qualifications

1–2 years of help desk or desktop support experience.
Experience with Windows and Microsoft 365.
Basic Active Directory and networking knowledge.
Strong communication and customer-service skills.
Ability to manage multiple tickets and priorities.
Willingness to travel between company locations.

Responsibilities

Resolve help desk tickets for login, software, printer, device, and connectivity issues.
Set up computers, workstations, software, and equipment for employees.
Create and disable user accounts, mailboxes, and basic Active Directory access.
Support Microsoft 365, Windows devices, mobile devices, and business applications.
Assist with employee onboarding and offboarding.
Maintain clear ticket notes and IT documentation.
Travel to company locations when an issue cannot be resolved remotely.