IT Support & Systems Engineer — Remote & Onsite

Whatnot; Los Angeles (CA); Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Flexible Time off Policy

Health Insurance options

Work From Home Support

Childcare allowance

401k retirement plan

Parental Leave

Job summary

A leading live shopping platform in California is seeking an IT Support Engineer. The role involves managing the IT support queue, providing hands-on user support, and ensuring seamless access to tools for employees. The ideal candidate will have strong skills in Okta and Google Workspace administration, alongside excellent communication and problem-solving abilities. This dynamic position requires collaboration with a cross-functional team to enhance the IT experience for all staff members. Join this innovative company as they redefine e-commerce.

Qualifications

• Hands-on experience with Okta, including user provisioning and SSO.
• Experience managing Google Workspace, including groups and security settings.
• Proven ability to meet SLAs in a ticketing environment.

Responsibilities

• Manage the IT support queue in Jira Service Management.
• Administer user accounts across various corporate applications.
• Provide in-person IT support for office employees.

Skills

Okta administration

Google Workspace administration

Jira Service Management

Slack administration

Zoom administration

macOS support

Automation in workflow tools

Excellent problem-solving

Communication skills

Tools

Zoom

Slack

Google Workspace

Okta

Jira

Job description

A leading live shopping platform in California is seeking an IT Support Engineer. The role involves managing the IT support queue, providing hands-on user support, and ensuring seamless access to tools for employees. The ideal candidate will have strong skills in Okta and Google Workspace administration, alongside excellent communication and problem-solving abilities. This dynamic position requires collaboration with a cross-functional team to enhance the IT experience for all staff members. Join this innovative company as they redefine e-commerce.