System Administrator & Customer Support Engineer — Onsite/Remote

Kentro; Reno (NV); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Healthcare

401(k) with employer match

Education reimbursement

Job summary

A technology services company is hiring a Customer Service Engineer to provide IT support across the United States. This role involves system administration, remote and desk-side support, and maintaining user accounts. Candidates should have a bachelor's degree in a related field or relevant experience, along with at least 2 years in IT technical support. The position offers a competitive benefits package including healthcare and 401(k).

Qualifications

• 2+ years of experience in IT Technical Support, Help Desk, or System Administration.
• Ability to meet physical requirements described in the job description.

Responsibilities

• Support installation, maintenance, and troubleshooting of systems for user satisfaction.
• Provide remote and desk-side technical support.
• Set up and maintain user accounts and compile reports.
• Maintain Active Directory and support network services.
• Monitor open tickets and ensure adherence to business processes.

Skills

IT Technical Support

System Administration

Customer Service

Troubleshooting

Active Directory

Education

Bachelor's degree in computer science or related field

Tools

Microsoft Office applications

Windows system administration

Job description

A technology services company is hiring a Customer Service Engineer to provide IT support across the United States. This role involves system administration, remote and desk-side support, and maintaining user accounts. Candidates should have a bachelor's degree in a related field or relevant experience, along with at least 2 years in IT technical support. The position offers a competitive benefits package including healthcare and 401(k).