Global IT Support Engineer — Mac & Google Workspace (Remote)

Cohere; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

An open and inclusive culture

Weekly lunch stipend

Full health and dental benefits

Parental leave top-up

Personal enrichment benefits

Remote-flexible work arrangements

6 weeks of vacation

Job summary

A leading AI firm located in New York seeks an IT Support Specialist. This role involves providing first-response support for IT requests, optimizing networking and AV systems, and supporting employee onboarding and offboarding. The ideal candidate will have extensive experience in Mac and Google Workspace support, alongside proficiency in Okta and networking concepts. The position promotes a collaborative environment and offers various employee benefits, including health coverage, parental leave, and flexible working arrangements.

Qualifications

• Extensive experience supporting and administering Mac, Google Workspace, and Slack.
• Experience with MDM tools like Kandji/Iru or JAMF.
• Strong knowledge in Okta and related technologies.

Responsibilities

• Serve as the first point of contact for IT support requests globally during your shift.
• Provide on-site and remote support for troubleshooting and device setup.
• Monitor and maintain the device fleet for optimal performance.

Skills

Mac support

Google Workspace administration

Slack support

MDM knowledge

Okta expertise

API orchestration

Cloud platforms (AWS, GCP, Azure)

Networking concepts

Scripting languages (Python)

Compliance standards knowledge (SOC2, ISO27001)

Tools

Kandji/Iru or JAMF

Okta Workflows

Google Apps Manager (GAM)

Job description

A leading AI firm located in New York seeks an IT Support Specialist. This role involves providing first-response support for IT requests, optimizing networking and AV systems, and supporting employee onboarding and offboarding. The ideal candidate will have extensive experience in Mac and Google Workspace support, alongside proficiency in Okta and networking concepts. The position promotes a collaborative environment and offers various employee benefits, including health coverage, parental leave, and flexible working arrangements.