IT Support Engineer — Remote & Onsite Troubleshooting

Aldridge; Houston (TX); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading Managed Service Provider in the US is looking for a Support Engineer based in Dallas, TX. This role involves resolving complex customer issues primarily through remote support but may also include onsite troubleshooting. The ideal candidate will diagnose technical problems related to servers, firewalls, and cloud environments, engaging with clients for effective solutions. Success in this role requires strong problem-solving skills and the ability to manage multiple cases effectively, ensuring optimal performance of client systems.

Qualifications

• Experience in diagnosing and resolving advanced technical issues.
• Ability to manage multiple issues simultaneously.
• Strong communication skills to engage customers effectively.

Responsibilities

• Conduct thorough research for software and hardware solutions.
• Diagnose technical problems with firewalls, servers, and applications.
• Log and track all issues accurately in the system.

Skills

Advanced technical problem-solving

Customer engagement

IT generalist experience

Active Directory management

Network configuration

Tools

Azure

Firewalls

Switches

Servers

Job description

A leading Managed Service Provider in the US is looking for a Support Engineer based in Dallas, TX. This role involves resolving complex customer issues primarily through remote support but may also include onsite troubleshooting. The ideal candidate will diagnose technical problems related to servers, firewalls, and cloud environments, engaging with clients for effective solutions. Success in this role requires strong problem-solving skills and the ability to manage multiple cases effectively, ensuring optimal performance of client systems.