Contract IT Systems / Support Engineer

Simplex.; Hoffman Estates (IL); On-site; USD 55,104 - 61,992; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A tech-driven service provider is seeking an IT Systems Engineer to lead in-office support at their Hoffman Estates lab. The role demands strong experience in Windows and SaaS tools like Google Workspace and Zoom, ensuring a seamless experience for users. Ideal candidates will have 3-5 years of IT support experience, excellent communication skills, and an ability to work independently. Competitive benefits include medical and vision insurance, along with a 401(k). This is a contract position requiring attention to detail in a regulated environment.

Qualifications

• 3–5 years of experience in IT systems support in SaaS or hybrid environments.
• Strong communication skills, especially with senior leaders.
• Experience with HIPAA, SOC 2, HITRUST compliance.

Responsibilities

• Administer Google Workspace, Zoom, and other SaaS tools.
• Deliver in-person IT support in Hoffman Estates.
• Manage onboarding and offboarding for employees.

Skills

Windows environments

Google Workspace

Zoom

Customer service skills

AV equipment support

Jamf or equivalent MDM tools

Job description

Base pay range

$40.00/hr - $45.00/hr

This is a contract‑to‑permanent position based in Hoffman Estates, IL and working in a lab environment. We are unable to consider C2C or H1B.

While experience with Lab Information Systems Software (specifically Orchard/Clinisys) would be an immediate "knock‑in", it is not required. What is required is a polished, service‑minded IT Systems Engineer to lead in‑office support at our Hoffman Estates Lab environment and for its employees.

You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all‑hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence.

This role blends hands‑on technical systems work (primarily Windows and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C‑suite leaders and sensitive environments. We’re a mission‑driven company operating in a HIPAA‑regulated space, so attention to detail and discretion are essential.

What You’ll Do

• Administer and support Google Workspace, Zoom, Slack, Orchard Software and other core SaaS tools, including user provisioning and access management.
• Deliver in‑person support at our Hoffman Estates office, resolving hardware, software, and connectivity issues with professionalism and empathy.
• Provide executive‑level support, ensuring devices, meetings, travel tech, and day‑to‑day systems are reliable, secure, and responsive.
• Set up, configure, and maintain employee laptops (primarily Windows), ensuring compliance through tools like Jamf or similar MDM platforms.
• Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.
• Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.
• Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.
• Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.
• Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.

What We’re Looking For

• 3–5 years of experience in IT systems support, preferably in a SaaS or fast‑paced hybrid environment.
• Experience with Orchard Lab Information Systems Software and associated lab equipment is preferred but not required.
• Strong experience in Windows environments.
• Experience with Google Workspace, Zoom, and cloud‑based collaboration tools.
• Hands‑on experience supporting AV equipment and Zoom Room configurations.
• Familiarity with Jamf or other Apple device management tools.
• Impeccable customer service and communication skills—especially when working with senior leaders.
• Strong organizational and prioritization abilities; able to work independently with minimal supervision.
• Clear understanding of IT operations within security‑conscious environments (HIPAA, SOC 2, HITRUST).

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

Consumer Services, IT Services and IT Consulting, and Health and Human Services

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Inferred from the description for this job

• Medical insurance
• Vision insurance
• 401(k)