Automation Systems Support Engineer

IDR, Inc.; Santa Clara (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Medical, Dental, Vision, and Life Insurance

Recognition as ClearlyRated's Best of Staffing® Client and Talent Award winner

Job summary

A leading technology staffing firm in Santa Clara is seeking a Technical Support Engineer to join a top tech client. The role focuses on customer interactions for technical issues and requires skills in JavaScript, SQL, and web technologies. The ideal candidate has experience in customer support and remote administration. This full-time position offers opportunities for growth in a dynamic environment.

Qualifications

• 2+ years' professional experience writing & debugging JavaScript code.
• 2+ years' experience in SQL scripting.
• Must have experience supporting customers and/or end-users from a technical standpoint.
• Must have experience providing remote administration via SSH, SNMP, WMI, PowerShell.
• Experience in one (or more) Web Technologies (Apache, Tomcat, HTML, XML, JSON).
• Experience using or supporting ServiceNow Platforms.
• Understanding of Networking concepts including TCP/IP, HTTP.

Responsibilities

• Direct interaction with customers on technical issues.
• Responding when first-line support fails to resolve issues.
• Reporting design, reliability, and maintenance problems.
• Involvement in customer installation and training.
• Providing support for highly technical products.

Skills

JavaScript coding and debugging

SQL scripting

Customer support experience

Remote administration (SSH, SNMP, WMI, PowerShell)

Web Technologies (Apache, Tomcat, HTML, XML, JSON)

ServiceNow Platforms

Networking concepts (TCP/IP, HTTP)

Job description

A leading technology staffing firm in Santa Clara is seeking a Technical Support Engineer to join a top tech client. The role focuses on customer interactions for technical issues and requires skills in JavaScript, SQL, and web technologies. The ideal candidate has experience in customer support and remote administration. This full-time position offers opportunities for growth in a dynamic environment.