Remote IT Support Specialist – Google Workspace & Mac

saas.group

United States

Remote

USD 65,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Fully remote

Flexible schedule

Job summary

saas.group is seeking an IT Support Specialist to join our Central Platform team as the first line of IT support for ~400 people across 25+ brands. You’ll own the IT support queue end to end, handling Google Workspace, Mac, Chrome, VPN and remote desktop issues while enabling automation and security posture improvements.

The role is fully remote with Europe-based collaboration and potential for growth into automation tasks.

Qualifications

Hands-on experience troubleshooting Google Workspace in a real support environment.
Comfortable supporting Mac users with Chrome, VPN, and OS issues.
3+ years in an IT support or service desk role with independent queue ownership.
Based in Europe or able to collaborate in real time with the global IT team.
Comfortable using AI tools like ChatGPT to speed up work.

Responsibilities

Own and triage the IT support queue for Google Workspace, Mac, Chrome, VPN and remote desktop issues.
Run automations created by the IT Systems Lead and know when a ticket needs manual touch.
Carry out access control, reviews, and domain/tool configuration for our brands.
Coordinate with the laptop vendor for regional onboarding and provisioning.
Help gather evidence for SOC 2 and ISO 27001 certifications during onboarding of new brands.