IT Engineer

Dormont Manufacturing Co; San Francisco (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

Dormont Manufacturing Co is looking for an onsite IT Specialist in San Francisco to manage technology infrastructure and support a growing team. This role requires in-person work, ensuring collaboration and productivity.

The ideal candidate will have 3+ years in IT support, experience with Okta, and proficiency in collaboration tools. Responsibilities include managing user productivity software, device troubleshooting, and system administration.

Qualifications

• 3+ years in a technical IT support role.
• Experience with Okta administration and workflows automation.
• Proficiency in device management and security tools.

Responsibilities

• Manage software and services to enhance productivity for engineering and GTM teams.
• Provide timely resolution to internal IT issues including troubleshooting.
• Develop automated workflows to improve efficiency.

Skills

Technical IT support

Problem-solving

User productivity tools

Collaboration tools administration

Networking concepts

Education

Bachelor’s degree in Computer Science or IT

Tools

Google Workspace

Microsoft Office 365

Okta

Kandji

JAMF

Intune

Zoom

Slack

Job description

Job Description

We’re seeking an onsite IT Specialist to manage our technology infrastructure and support our growing team. You’ll be the point person for identity and access management, endpoint management, and end-user support in a collaborative environment that values agency and results.

This role is required to be in-person, working 5 days a week from our San Francisco office. We value teamwork and in-person collaboration.

Key Responsibilities

• User Productivity: Implement and manage software and services that enhance productivity for both our engineering and GTM teams

• Technical Support: Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems

• Process Automation: Develop and implement automated workflows to reduce manual tasks and improve efficiency

• System Administration: Manage Okta instances, MDM software, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom

• Device Management: Order, configure, deploy, and maintain laptops and other hardware for employees across all offices

• Security & Compliance: Implement and maintain end-user security best practices across all IT systems

• Documentation & Inventory: Create clear documentation and manage IT assets and licenses

Required Qualifications

• 3+ years in a technical IT support role

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

• Experience with Okta administration and Okta Workflows automation

• Proficiency in Kandji, JAMF, Intune or similar MDM solutions for device management and security

• Experience administering collaboration tools (Zoom, Teams, Slack)

• Strong knowledge of Google Workspace and Microsoft Office 365 administration

• Solid understanding of networking concepts (TCP/IP, DNS, DHCP)

• Excellent problem-solving abilities and organizational skills

• Experience supporting both local and remote staff

Bonus if . . .

• Okta Certified Professional or Administrator certification

• Experience with office network troubleshooting (Cisco Meraki wifi, cabling)

• Python programming or scripting skills, experience with API integrations