Enterprise Technical Support Engineer — Cloud Platform

Verkada; San Mateo (CA); On-site; USD 60,614 - 74,390; Full time

Benefits offered by this job

Healthcare programs tailored to individual needs

Paid parental leave policy

Professional development stipend

Wellness/fitness benefits

Healthy lunches provided daily

Job summary

A leading security technology firm is seeking a Technical Support Engineer to provide exceptional support to enterprise customers. The role involves troubleshooting complex systems, collaborating with engineering teams, and educating clients on product usage. Ideal candidates will have a technical degree, strong communication skills, and problem-solving abilities. This position is based on-site in San Mateo, California, and comes with competitive pay and comprehensive benefits.

Qualifications

• Proven ability to communicate complex technical issues clearly.
• Experience working in a team environment.
• Coursework in computer networking or cybersecurity is a plus.

Responsibilities

• Troubleshoot complex customer environments.
• Educate customers on system installation and configuration.
• Provide feedback to improve products.

Skills

Problem-solving

Communication

Teamwork

Education

Bachelor's or Master's degree in a related technical discipline

Tools

Python

Linux

Job description

A leading security technology firm is seeking a Technical Support Engineer to provide exceptional support to enterprise customers. The role involves troubleshooting complex systems, collaborating with engineering teams, and educating clients on product usage. Ideal candidates will have a technical degree, strong communication skills, and problem-solving abilities. This position is based on-site in San Mateo, California, and comes with competitive pay and comprehensive benefits.